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l 普通英文信件格式简介
一、信头(Heading, Letterhead)
信头包括写信人地址和写信日期,通常写在信笺的右上角。在比较熟识的朋友之间的通信,写信人的地址常可略去。
日期通常有下列两种写法:
(a)美式为:月、日、年:如August 15, 200__
(b)英式为:日、月、年:如15th August, 200__
地址的写法:通常是由小到大,如:门牌号、街道名、市(县)名、省名、国名(邮政编码通常写在城市名之后)。日期写在地址的下方(见信笺格式)。
如:中国北京市宝山区示范新村39号405室
Room 405, No.39 Sifan Residential Quarter, Baoshan District, Beijing, China
二、称呼(Salutation)
称呼指写信人对收信人的称呼,英文信件通常以Dear 开头,写在信头的下方和信笺的左边,称呼后一般用逗号。比较熟识的朋友之间直接称呼对方的姓,最随便也是最亲近的称呼是直呼其名,一般用于亲朋好友,但应注意,称姓时只称姓,不要又称名,而称名时不要加Dr或Mr.。另外,如果对方为女性却不知应称Mrs.还是Miss时可称Ms. 。
三、正文(Body)
正文是信的主体,和中文书信的要求一样,正文的内容要主题突出、层次清楚、语言简洁、表达准确。
四、 结束语(Complimentary Close)
它是书信结尾的恭维话,相当于中文书信最后的“祝好”、“致礼”之类的话语。结束语第一个词的开头字母要大写,末尾用逗号。具体语言视写信人与收信人的关系而定。(如写给不相识的人:Yours sincerely, Yours faithfully, Yours truly,等;写给熟人,亲戚或挚友:Yours, Ever yours, Lovingly yours, Your loving son/father/mother, All the best, Best wishes等)
五、签名(Signature)
签名通常签在结束语下方的中间偏右的位置,签名应是亲笔书写,即使是打写机打出的
信件,最后仍需亲笔签名。
书信格式
Date
(day, month, year or month, day, year Arm)
17 November, 2006
November 17, 2006
Salutation( Dear Sir/Sirs/ Madam/ Madam or Sir
title+ surname/Gentlemen (AmE)
Message
Complimentary closing
(Dear Sir(s)/Madam Yours faithfully (BE),
Gentlemen Yours truly (AE),
Dear Mr…. Yours sincerely,
Signature
范文:
假设你是李平,将赴美学习,并已拿到去纽约的机票。请你根据下面你将乘坐的班机起落时间表,写信告所将到纽约机场接你的美国朋友John.
SCHEDULE
From To Flight Date Time Arrival
Beijing Shanghai CA981 June25 10:20 AM 12:20 PM
Shanghai Los Angeles CA981 June 25 13:40 PM 10:50 AM
Los Angeles New York CA981 June 25 14:45 PM 19:45 PM
June 15th, 2009
Dear John,
I’ve got my plane ticket to New York, I will take Flight CA981 to New York on June 25th. My plane takes off at 10:20 a.m. from Beijing Airport. It arrives at Shanghai at 12:20 p.m. and stops for one hour and twenty minutes. Then it continue its flight and lands at Los Angles at 10:50 a.m. on June 25th. I will have to stay about four hours at Los Angles Airport. Then my plane leaves Los Angles at 14:45 p.m.. The flight takes five hours and I will finally get to New York at 7:45 in the evening.
I’m looking forward to meeting you soon.
Yours,
Li Ping
书信常用句型:
1)开头语
I am very glad to hear from you.(很高兴收到你的来信。)
Thank you for your letter.(谢谢你的来信。)
I was very pleased (happy) to receive your letter. (很高兴收到你的来信。)
Your letter of February 6, 2009 has been received. (你2001年2月6日的来信收到了。)
It is a pleasure for me to get your letter. (收到你的来信,真是高兴。)
I'm sorry to have taken so long to answer your last letter. (这么久才给你回信很感歉意。)
2)结束语
I hope to hear from you before long. (希望不久能收到你的来信。)
Please write to me soon and tell me all about yourself.(请快点给我来信,并谈谈你的情况。)
Give my best wishes to you. (呈以最好的祝愿。)
Wishing your business ever successful!(祝你事业有成!)
Hope you are healthy. (祝你健康。)
I am looking forward to your early reply. (希望早日答复。)
l 电子邮件
电子邮件包括抬头和正文两部分。
抬头:包括发信人(From)、收信人(To)、 主题(Subject)和日期(Date)四个部分。其中收件人和发件人是指他们的E-mail地址,而非其姓名。主题要简洁明了。
正文:由称呼,正文和落款组成。电子邮件作为一种新兴邮件,格式等和一般邮件写法基本一致。
范文:
说明:根据下列内容写一份电子邮件。
发件人:John Smith (Js456@vip.163.com)
收件人:假日酒店(电子邮箱marketing@expedia.com)
发件时间:12月10日
事由:
1. 因行程改变,取消12月5日以John Smith的名义在贵酒店预订的12月12日到15日的两个单人房间。
2. 表示歉意,并询问是否需支付违约金。
3. 要求回信确认。
参考范文:
To: marketing@expedia.com
From: Js456@vip.163.com
Date: 10th December
Subject: Cancellation of Hotel Booking
Dear Sir or Madam,
I’m writing to inform you that due to the change of my journey, I have to cancel my booking
of two single rooms for December 12th through 15th at the Holiday Inn on 5th December in the name of John Smith.
I’m really sorry for all the trouble this might have caused. I’d appreciate it if you would tell me whether I should pay the cancellation penalty. And I’m looking forward to receiving your reply to confirm my cancellation.
Yours faithfully,
John Smith
l A 2. B 3. C 4. B 5. D
o 6. D 7. A 8. C 9. D 10. B
o 11.really 12.as much 13.talking 14.next year 15.wonderful
o 16. C 17. A 18. D 19. B 20. A 21. A 22. C 23. D 24. B 25. C
o 26. healthy 27. Working 28. achievement 29. more popular 30. greatly 31. have worked 32. employee 33. was praised 34. saying 35. does
o 36. B 37. C 38. D 39. A 40. A
o 41. B 42. A 43. C 44. A 45. B
o 46. Chicago 47. central 48. head office 49. suppliers 50. air
o 51. I G 52. D A 53. N B 54. C L 55. P F
o 56. Daily necessities 57. computer skills 58. English 59. hard-working 60. Three
o 61. A-D-B-C 62. C-A-D-B 63. D-A-C-B 64. B-D-C-A 65. 我们写这封信的目的是想告诉您,到目前为止,我们5月25日的订单还没有到货。此前我们已经告知您我们的顾客急需那些机器。他们一再要求尽早交货。我们希望您尽早安排发货,不再延误。
o 参考范文
To: marketing@expedia.com
From: John Smith (Js456@vip.163.com)
Date: 10th December
Subject: Cancellation of Hotel Booking
Dear Sir or Madam,
I’m writing to inform you that due to the change of my journey, I have to cancel my booking of two single rooms for December 12th through 15th at the Holiday Inn on 5th December in the name of John Smith.
I’m really sorry for all the trouble this might have caused. I’d appreciate it if you would tell me whether I should pay the cancellation penalty. And I’m looking forward to receiving your reply to confirm my concellation.
Yours faithfully,
John Smith
l 请假条
英文请假条需要注意以下两点:
1 时间(time),称呼(Salutation),正文(Body),签名(Signature)
2 正文要言简意赅
常用句型:
(1)I beg to apply for one week’s leave from the 14th to the 20th instant, both days inclusive.我想请一周的假,从本月14号至本月20号止。
(2)I’m awfully sorry that I cannot come to …非常抱歉我不能来……
(3)Encl: Doctor’s Certificate 附:医生证明
(4)I’ve got a bad cold, have a fever and headache. 我得了重感冒,发热、头疼。
(5)I’ll be much obliged if you grant me my application.请批准为盼。
(6)I hope my request will be kindly granted/given due consideration. 请批准为盼。
Sample:
说明:假设你是公司职员刘斌,给经理Mr. Johnson写一张请假条。
时间:2008年6月19日,星期四
1. 咳嗽特别厉害,想去医院看病;
2. 因本公司大部分工作已经完成,故星期五请假一天。
3. 看完病后,会给经理打电话。
4. 对由此造成的不便表示歉意。
5. 希望能得到经理的批准。
参考范文:
To: Mr. Johnson
From: Liu Bin
Date: June 19, 2008 Thursday
Subject: Leave of Absence
Dear Mr. Johnson,
I caught a bad cold yesterday and coughed heavily today. I felt terrible this afternoon but I insisted on completing this week’s tasks today. I’d like to ask for leave on Friday to see the doctor. I hope you will grant my application for leave.
I will call you after I see the doctor to tell you my health condition. I hope after a good rest on weekend I will soon recover and come back to work next week. I hope this will not affect our company’s business. And I do apologize for the inconvenience caused by my illness.
Yours sincerely,
Liu Bin
4. 邀请信
邀请函是日常生活和工作中一种常见的信函,其特点为:
写明邀请的原因、活动的时间以及地点。
正文书写时要礼貌、友好,结尾时表示希望对方接受邀请。
如果要求被邀请人答复,应注明RSVP/r.s.v.p.
邀请函开头段常用的语句和套语
(1) I am writing to invite you to…特写此信邀请您参加……
(2) I would like to see your presence at…希望您能光临…..
(3) I would like you to come…诚邀您参加…..
(4) On behalf of …, I would be honored/pleased to invite you to attend…谨代表…,我荣幸地邀请您参加….。
(5) We are planning (活动) at (地点) on (日期). 我们准备(日期)在(地点)举办(活动)。
(6) The reception will be held in(地点)on(日期)at(时刻)... 招待会定于(日期)在(地点)举行。
(7) We would like to invite/have pleasure in inviting you to give a talk/deliver a speech on 主题.我们诚邀您给我们作一个关于(主题)的报告。
(8) We have decided to have a party in honor of the occasion 为此我们决定举办一次晚会。
(9) May I have the honour of your company at dinner? 恭请光临晚宴。
邀请函结尾段常用语句和套语
(1) My family and I would feel honored if you could come. 如果您能光临,我和家人会感到非常荣幸。
(2) We are looking forward to your participation in the party. 我们期待您光临晚会。 (3) It would be a great honor to us if you would accept our invitation. 您若能接受我们的邀请,我们将感到非常荣幸。
(4) Your presence at the opening ceremony will be much honored. 恭迎您出席开幕式。
(5) We are looking forward to your presence. 我们期待您的光临。
(6) Please confirm your participation at your earliest convenience. 能否参加,请早日告知。
(7) We should be very pleased if you could honor us with your presence. 如若光临,我们将非常高兴。
(8) We sincerely hope you can attend. 我们期待您的光临。
(9) We hope you are not too busy to come. 我们期待您会在百忙中光临。
(10) Please let us know as soon as possible if you can come and tell us when you can make the trip. 请尽早告知你能否参加及何时能启程。
(11) We’d like to show our greatest expectation for your participation of ….我们竭诚期待您能莅临我们的…
(12) We are waiting for your early reply at your earliest convenience. 敬盼及早回复。
(13) We will appreciate it if you can let us know as soon as possible. 您若能及早告知,我们将不胜感激。
(14) Your earliest confirmation will be highly appreciated. 如能尽早确定,将不胜感激。
(15) The favor of a reply is requested before the seventeenth of April. 请在四月十七日之前回复。
Letter of Invitation
June 25th, 2003
Dear Jane,
How is everything going? Summer vacation is coming. I’d like to invite you to Beijing during this summer vacation. I will accompany you to/show you round the Great Wall, the Imperial Place and the Summer Palace.
I’m looking forward to hearing from you to know whether you can come or not.
Yours truly,
Zhang Ling
June30, 2003
Dear Zhang Ling,
Thank you very much for your invitation. I’m very glad to be able to visit Beijing. I decide to meet you there /plan to go to Beijing at the beginning of July.
I’m looking forward to seeing you in Beijing.
Yours,
Jane
5. 留言条
电话留言包括留言人、留言对象、留言时间、事由、记录人等基本信息
Telephone Message
Date:
Time:
From:
To:
Message:
Taken by________
Sample:
说明:按电话留言的格式和要求,以秘书Helena的名义,给Mr.White 写一份电话留言,包括以下内容。
1.来电人:霍尼韦尔(Honeywell)公司的Mr.Johnson
2.来电时间:2001年6月25日上午10时
3.事由:Mr.Johnson 明天要出差去北京,因此原定与后天上午的约会只能取消,等出差回来后再与 Mr.White 约时间会面。
参考范文:
Telephone Message Card
From: Mr. Johnson (Honeywell company)
To: Mr. White
Date: June 25th, 2001 Time: 10 a.m.
Message: Your appointment with Mr. Johnson of Honeywell company on the morning of the 27th of this month is cancelled because he will leave for Beijing on business tomorrow. He will make another appointment with you after he comes back.
Taken by: Helena (secretary)
6. 通知
通知在日常生活中也是常见的一种写作文体。内容要求简洁明了。通知一般由标题、正文、落款(或时间)三部分组成,有的通知用Notice/ Announcement 作标题,写在正文上方正中部位。正文(body):通知的主要信息,内容简洁,发出通知的一方和被通知的一方都以第三人称出现, 多用被动语态。署名(signature):即发出通知的单位和时间,写在正文右下角。
常用通知类型有:会议通知、讲座通知、活动通知等。
常用句型:
(1) A lecture will be held in (地点) at (时间) on (日期). 将于(时间)在(地点)举行讲座。
(2) All are requested to attend the meeting. 要求所有人参加会议。
(3) It is expected that all be present at the party or at the lecture. 要求所有人参加晚会或去听讲座。
(4) Under the auspices of the Students’ Union or the Youth League Committee….. 由学生会或团委主办…..
(5)It is decided or scheduled that a meeting will be held to discuss the problem in (地点) at (时间)on (日期). 兹定于(时间)在(地点)召开会议讨论这个问题。
(6) All the department managers are required to attend the meeting. 要求所有部门经理出席此次会议。
(7) If you are unable to attend, please call 85220209 not later than May 1st .如果你无法出席,请于5月1日之前致电85220209。
Sample
说明:以行政办公室( Administrative Office)的名义按通知的格式和要求写一份于2005年5月28日公布的通知,包括以下内容:
1会议时间:6月2日星期四下午2:30
2.地点:学校会议厅 (conference hall)
3.会议内容:如何提高学生素质 (qualities)
4.参加人员:各系负责人 (head)
5.要求参加会议的人员准备5分钟的发言材料( talk material)
参考范文:
NOTICE
A meeting on how to improve the qualities of students will be held in the school conference hall at 2:30 p.m. on Thursday, June 2. The head of every department will be required to attend the meeting and prepare a 5-minute talk material.
Administrative Office
May 28, 2005
7. 感谢信
感谢信是在交往中受到了邀请,得到了对方热情的款待,或得到了他人的帮助、推荐、介绍之后用来表达真诚的谢意。感谢信的内容一般应该包括:表达感激之情,简述所要感谢的原因,向对方表达自己真诚的祝愿并再次感谢。
感谢信开头常用句式:
(1) I am writing to extend my sincere gratitude for…写信表达我对…最诚挚的感谢。
(2) I am writing to show my sincere appreciation for …写信表达我对…最诚挚的感激之情。
(3) I would like to convey in this letter my heartfelt thanks to you. 我想借这封信来表达我对您最诚挚的感激之情。
(4) I am writing to thank you for your kindness and your hospitality. 特写此信对您的友好款待表示感谢。
(5) I appreciate very much your assistance given to me during my stay in your country. 感谢您我在贵国逗留期间给予我的帮助。
(6) Thank you very much for giving me so much information. 给我提供了这么多的信息,深表谢意。
(7) I am truly grateful to you for your help. 我真心感激您的帮助。
(8) I sincerely appreciate ...我衷心地感谢.....
(9) I wish to express my profound appreciation for ...我对..深表谢意。
感谢信结尾常用句式:
(1) I must thank you again for your generous help. 再次感谢您的慷慨相助。
(2) I am most grateful for your selfless help. 对您的无私帮助,我不胜感激。
(3) My true gratitude is beyond the word’s description. 我的感激之情无法言表。
(4) I feel most obliged to thank you once more. 再次感谢您。
(5) Thank you again for your wonderful hospitality and I am looking forward to seeing you soon. 再次感谢您的盛情款待,并期待不久见到您。
(6) Please accept my sincere appreciation for ... 请接受我对...真挚的感谢。
Sample:
September 23, 2005
Dear Mr. Luyang,
I am writing to thank you for those two wonderful days in Beijing. I will always remember this visit. Before arriving, I was a little nervous. I didn’t know what to expect. You gave me a very warm welcome/reception and made me soon feel at home. I will never forget your kindness and hospitality. And thank you also for arranging so many interesting things. The visits to the Great Wall and the Summer Palace were unforgettable. I appreciate your kindness more than I can say.
Yours sincerely,
Lucy
8. 求职信
对于即将毕业的学生来说,写好求职信是必备的技能。一封好的求职信和个人履历是你求职的敲门砖(stepping stone to success)。
求职信的内容一般包括:拟申请职位信息的来源, 对相关职位的兴趣, 强调自己的主要优势, 工作经验和业绩, 提及自己的教育程度, 表明希望获得面试的机会, 联系方式等内容。求职信(application letters)的格式和一般信函基本相同,但以下几点需注意:
(1) 开头 (the introduction): 开门见山,写明信件目的,即提出申请。
(2) 正文 (the body): 解释你为何适合这份工作(包括教育背景、资历、工作经验等)
(3) 结尾 (the conclusion): 感谢对方接受你申请,并希望对方回复或给予面试机会。 常用句型:
(1) I would like to apply for the position advertised in yesterday’s China Daily. 贵公司在昨天的《中国日报》上刊登了招聘广告,我想应征该职位。
(2) In reply to your advertisement in Beijing Youth Daily of December 25, I respectfully offer my services for the situation.
贵公司12月25日在《北京青年报》刊登招聘广告,本人特备此函应征该职位。
(3)I have read your advertisement in Job Market of October 10 for an accountant and should be grateful if you could consider my application.
据10月10日的《人才市场报》所登广告,得悉贵公司招聘会计。如您考虑本人对该职位的申请,我将不胜感激。
(4) I graduated with a degree from(学校)in (专业). 本人毕业于(学校)的(专业),获得了学位。
(5) I worked as a secretary for 7 years in a joint venture. 我在一家合资企业担任过7年的秘书。
(6) I am well acquainted with import and export business. 我对进出口业务非常熟悉。
(7) I am highly competent and self motivated to work. 本人工作能力强,工作主动。
(8) I should be glad to have a personal interview, and can furnish references if desired.
若能给予面试机会,本人将不胜感激。如果需要,可以提供证明人。
(9) I hope I may be granted an interview, when I can explain my qualification in more detail.
希望给予面试的机会,届时我可以详细地说明我的资历情况。
(10) I have a good command of English and French. 我精通英语和法语。
(11) As you will see from the enclosed resume,…您能从我附的简历中发现……
(12) I am confident my academic training has prepared me to handle the job.
我相信我所受的专业训练能让我胜任这份工作。
(13) If you feel that I am suited for the job that you have in mind, please inform me of the time convenient for an interview. I hope to hear from you in the near future.
如阁下认为我适合该项工作条件,请尽快惠函赐知面试。
(14) Thank you in advance for your consideration and courtesy.
承蒙阁下的关怀和礼遇,至此表示感谢。
(15) I believe that you will consider this application favorably and I wish to assure you that I should make every effort to be worthy of the confidence you may place in me.
若贵公司对我求职应征能予以考虑,本人可做出保证,将尽力为贵公司效劳,敬请信赖。
(16) This is to request your kind consideration of my application. 请您考虑我的申请。
(17) I have excellent grades in all my subjects. 我各科成绩优异。
(18)I believe that I am well-prepared, both academically and psychologically, for the post I request. 我认为我不论从学识水平还是心理素质而言都胜任该职位。
(19) So far, I have already got the certificates of CET-4 and 6, BECII.
到目前为止,我已经取得了大学英语四、六级证书,剑桥商务英语II级证书。
Sample:
Letter of Application
July 6,2006
Dear sirs,
I would like to apply for the position advertised in yesterday’s China Daily. I was born in 1976 and am graduating Ningbo University with a Bachelor of Arts/Science in (专业)…
I have worked as a(职位) for 5 years in a company. I am well acquainted with office work/import and export business and I trust I am qualified to meet your requirements.
I am enclosing a brief resume as you requested. Please send any application forms that you want me to fill out and let me know if you want an interview.
I look forward to hearing from you and would appreciate your consideration of my application.
Yours sincerely,
Zhang Ming
9. 简历
个人简历是个人经历的书面表达形式,一般以表格的形式附在求职信后,简历主要包括:
1 工作经历(Work Experiences):一般都是从最近的工作经历写,用人单位最注重的就是求职人员的工作经历部分,所以,这个部分一定要详细,而且一般也放在简历的最前面;
2 教育背景 (Education):同工作经历一样,先写最近的教育背景。一般包括读书时间,学校,专业和学位等重要信息;
3 求职目标(Job Objective):简单表达自己的工作目标;
4 获奖情况(Scholastic honors):简单罗列求学或者工作期间获得奖项,或者一些资格证书;
5 个人资料(Personal Data): 姓名,性别,婚姻状况,联系方式等。
简历写作特点:
1. 常用省略句,省略第一人称主语;
2. 常用动词、动名词或分词;
3. 工作经历或学习经历用倒序。
常用词句:
(1) 个人资料(personal dada):date of birth(生日);native place(籍贯);nationality / citizenship(国籍);sex / gender(性别);height(身高);weight(体重);marital status(婚姻状况);single /unmarried(单身);married(已婚);divorced(离异);date of availability(可到职日期); job objective(应聘职位);
(2) 学习经历(education):scholarship(奖学金);bachelor of art / science(文/理科学士);graduate(硕士);English proficiency(英语水平);excellent oral and written English(英语优秀);excellent League member(优秀团员);
(3) 工作经历(work experience):achievements (业绩);administer (管理); advanced worker(先进工作者);appointed (被任命的);be promoted to (被提升为);be proposed as /nominated (被提名/推荐为);excellent Party member (优秀党员);job title (职位);mastered (精通的);second job (第二职业); specific experience (具体经历); well-trained(训练有素的);
Sample:
Resume
Personal Data
Name: Sex/Gender: Male/Female
Date of Birth: October 3, 1970 Nationality: Chinese
Marital Status: Single/ Married Health: Excellent
Address: House No, the name of the road, the name of the city, country
Phone No. E-mail:
Job Objective: Seek a position as a computer programmer
Education:
1998.---2002. Studied in Computer Science Department of Beijing University with B.S/B.A/M.S/M.A., majoring in Computer Application
Or Graduated from Computer Science Department of Beijing University with a Bachelor of Science in 2002, majoring in computer application.
1995…----1998…No. 8 Middle School, Beijing
Work experience:
August, 2004—August, 2005 Engineer in Xinxing Electronics, Inc, Beijing
September, 2002---July, 2004, Technician in Hong Chang Computer Company, Shanghai
Foreign Language: Studied English throughout the undergraduate years. Excellent in reading, translating and communicating in English. Certificates of CET-4/CET-6/PRETCO-B/A
Hobbies : Sports, net-surfing and reading
References available/will be sent upon request
10. 投诉信
投诉信格式跟其它所有信件一样。要注意在内容中说明三点:
第一点: 自我介绍,交代投诉内容,表明本信的目的要求。
第二点: 告诉对方你受到的伤害或带给你的不便,提出解决问题的建议。
第三点:表达希望问题得到迅速恰当解决的强烈愿望。
常用句型有:
(1) I am writing to make a complaint about...我写信是为了投诉……
(2) I am most reluctant to complain, but...我非常不愿意投诉,但……
(3) One annoying aspect of your service is...你们服务项目中令人不满的一点是……
(4) I am writing to inform you that I find... unsatisfactory. 我写信是为了告诉你我发现……令人非常不满意。
(5) I wish to express my dissatisfaction/disappointment about...我想表达我对……的不满/失望。
(6) It would be highly appreciated if you could...如果你能……我将万分感谢。
(7) I trust you will take my complaints seriously and...我相信你会认真对待我的投诉。
(8) I hope you will give due attention to this matter.希望对此事你能给予足够的重视。
(9) I would like to get this matter settled by the end of… 希望能在…解决这事。
(10) I could not be more satisfied if you can kindly...如果你能……我将会非常满意。
(11) I would appreciate it very much if you could...如果你能……我将非常感谢。
Sample:
Oct.16,2007
Dear Sirs,
I am sorry to have to return with this letter the camera I bought from you last month. I also enclose the receipt.
When I had the first roll of film developed, none of the photos had come out. The problem is that the shutter is not working properly.
I am really annoyed at this. I am sure you can appreciate that the loss of the photos has caused me great disappointment.
In view of the inconvenience that this has caused, and disappointment, I feel that you should not only repair the camera, but also compensate me for the loss of the photographs, which were obviously of great value to me.
Yours Sincerely,
James Christopher