自考中英复习 05-07 商务英语试题 11页

1 2005 年 7 月自考中英合作商务管理金融管理专业商务英语试题 READING PART ONE Question 1-5 ·Look at questions 1-5. ·In each question, while phrase or is correct? ·For each question, mark one letter(A,B or C)on your Answer Sheet. 1 This year the goods will cost ( C ) A less than last year. B more than last year C the same as last year. 2 What does this notice tell us about the exhibition? ( B ) A most of the boats are new. B People do not have to pay to attend. C It will be open the whole day. 3 Example: The plane arrivers at A quarter to seven in the morning. B quarter past six in the evening. C quarter to seven in the evening. The correct answer is C,so circle C as shown above Don’t forget- flight BA692 6.45pm TRADE EXHIBITION TODAY Display and sale of new and second-hand boats 2.00 p.m-5.00 p.m NO ADMISSION CHARGE PRICES HELD AT LAST YEAR’S LEVEL! 2 This advertisement tells us that Fincon offers advice only to ( B ) A small companies. B manufacturing companies. C finance companies. 4 To… Sales Staff Cc… Subject: Job Vacancy Following John Green’s promotion to sales manager,applications are invited for the post of assistant manager from sales personnel. Which job is vacant? ( B ) A sales manager B assistant manager C sales person 5 Staff need to ( A ) A sent their completed forms back immediately. B enclose a CV with their forms. C send the forms out as soon as possible. Questions 6-10 ·Look at the list below.It shows sections from a business services directory. ·For questions 6-10, decide which section of the directory(A-H) each person should consult. ·For each question, mark one letter (A-H) on your Answer Sheet. ·Do not use any letter more than once. F I N C O N EXPERT FINANCIAL ADVICE FOR ALL TYPES OF MANUFACTURING COMPANIES SMALL COMPANIES PARTICUALARLY WELCOME TEL: 0207 628 3445 Staff are requested to fill in the enclosed forms and return them to personnel urgently. Section AZ Business directory A Catering services B Office equipment suppliers C Removal and storage companies D Market research agencies E Export advisors F Promotional materials suppliers G Builders and decorators H Software consultants 3 6 John Sunderland needs to buy a filing cabinet foe his International marketing company.B 7 Clare Frank wants to paint the storeroom of her computer shop. G 8 Nigel Plant would like to give free t-shirts to customers at his restaurant F 9 Gillian Bream wants advice about updating her sales database. H 10 Judith Sark needs refreshments for a party at her interior design company. A Questions 11-15 ·Look at charts below. They show domestic and foreign sales figures for figures for eight models of car sold by the same manufacturer over a twelve-month period. CAR SALES ·Which model does each sentence(11-15) describe? ·For each sentence, mark one letter(A-H) on your Answer Sheet. ·Do not use any letter more than once. 11 Foreign sales were higher than domestic sales in the first two quarters,but dropped below them during the third and fourth quarters. ( D ) 12 The gap in the first quarter between foreign and domestic sales narrowed steadily over the year,with foreign sales overtaking domestic sales in the final quarter. ( A ) 13 Foreign sales increased steadily over the twelve-month period,while domestic sales fell in the last quarter after having a strong start in the first three . ( H ) 14 Although domestic sales were lower than foreign sales in the first two quarters,they equalled them in the third before dropping at the year end. ( C ) 15 Domestic sales increased steadily over the year but they never overtook foreign sales despite equalling them in the second quarter. ( E ) PART TWO Questions 16 to 20 ·Read the passage below about a communications training company. ·Choose the correct word to fill each gap, from A,B,C or D. ·For each question, mark one letter(A,B,C or D)on your Answer Sheet. EFX Communicate Ltd Everybody says people are communicating like never(16)…………in business.Certainly,people are talking a lot. But are they delivering anything meaningful?Communication is much more than just talking.It (17)…………of psychological factors,body language,listening,organisation,etc. EFX offers training to benefit clients in improving their communications. (18)…………the topics we cover are: ·how to write and give effective presentations ·how leaders can provide direction and motivation to the team ·how to (19)…………out what customers really want and get your message to them. We will be happy to (20)…………your exact requirements with you. C 16 A sooner B previously C before D earlier A 17 A consists B includes C contains D involves A 18 A Among B Between C Across D Along C 19 A learn B know C find D study C 20 A speak B inform C discuss D explain Question 21 to 25 ·Read the passage below about conference services. ·Choose the correct word to fill each gap,from A,B,C or D. ·For each question,mark one letter(A,B,C or D)on your Answer Sheet. Conference and venue services If you are planning a conference you (21)…………probably require the services of a reliable equipment supplier and technicians.Event Services Ltd is an established company offering everything you need to (22) _________ your conference a success. We are able to supply and install a comprehensive range of products (23) ………… a simple data projector for a small meeting to a complete conference stage with sound,lighting and projection.These products are all chosen specifically(24) … … … … the conference environment.Our technicians have high(25) …………of skill and experience. Call us today to discuss your requirements. A 21 A will B can C may D ought D 22 A do B get C put D make B 23 A across B from C between D along A 24 A for B at C to D on B 25 A ranges B levels C grades D types Questions 26—35 ·Read the article below about interview techniques. ·Choose the correct word to fill each gap,from A,B or C on the opposite page. ·For each question 26-35,mark one letter (A,B or C) on your Answer Sheet ASK THE EXPERT I’m not very good at interviews; how can I do better? Try to research the company before you go to the interview by refferring to its website or requesting some brochures. Also find out about the job you are applying (26) … … , what responsibilities are (27) ……, and what skills ,training and qualifications the employer expects. Think(28) …… what questions you will probably be asked and then plan(29) ……you could answer them.(30)…………you can,practise the interview.(31) …………a friend to ask you the questions (32) …………practice makes perfect! On the day of the interview,be smart,confident and punctual.(33) …………you enter the interview room,smile,make eye contact and give a firm handshake.The first twenty seconds of the interview are the most important.Try to create(34) …………good impression from the start and ensure (35) …………is the performance the interviewer is most likely to remember. B 26 A to B for C with C 27 A accompanied B related C involved C 28 A out B to C of A 29 A how B why C when B 30 A Unless B If C Whether A 31 A Get B Expect C Need C 32 A however B although C because A 33 A As B During C Until B 34 A one B a C the C 35 A you B your C yours Questions 36 to 45 ·Read the passage below about a supermarket chain. ·Choose the correct word to fill each gap,from A,B or C on the opposite page. ·For each question,mark one letter(A,B or C)on your Answer Sheet. Storewise plc Storewise plc shares jumped (36) … … … … a new high for the year after the retailing giant unveiled its best quarterly trading performance (37) _________ 1998. Same-store sales at Storewise rose 6.9% for the 14 weeks ending November15,with strong volumes of 6.6%,(38) … … … … were much better than investment analysts expected.Storewise shares yesterday(39) …………8p to 252p in response to the news. Storewise already(40) …………for £1 of every £8 spent in all shops in the UK.Analysts said it is picking up even further market(41) …………,benefiting from the current weakness of its rivals. The chain’s performance in non-food business is(42) ………… maeket-leading positions in books,CDs and cosmetics. Storewise director George Bloom said,’We’re (43) … … … … a good job for our customers.Our stores are very busy,so we’ve been putting extra staff (44) … … … … our stores.There’s (45) …………a good effort by everyone in the organisation’. B 36 A up B to C on A 37 A since B as C before C 38 A what B when C which A 39 A climbed B extended C raced C 40 A caters B measure C accounts A 41 A share B division C segment B 42 A arriving B reaching C getting A 43 A doing B having C getting B 44 A along B into C between B 45 A gone B been C had PART THREE Questions 46-52 ·Read the article below about RCT,a leading law firm. ·Are sentences 46-52 on the opposite page’Right’ or ‘Wrong’?If there is not enough information to answer ’Right’ or ‘Wrong’,choose ‘Doesn’t say’. ·For each sentence 46-52,mark one letter(A,B or C) on your Answer Sheet. RCT-A LAW FIRM WITH A DIFFERENCE RCT,one of the UK’s largest law firms,introduced its new brand name this year,replacing the surnames of the original partners,Richardson,Crane and Truman,who established their law firm in the late 19th century. In 1978 the firm had a turnover of ₤1m.Now it has 11 offices, 259 lawyers-83 of them women (a greater ratio than the average law firm),a support staff of nearly 2,000 and its turnover is more than ₤140m.The firm represents a number of major UK companies and has a strong international network. Although very competitive in the market place, RCT has created a caring environment for its staff. For example, the working week was cut recently, while pay remained the same. RCT says its success is due to the way its lawyers are paid. The profit share for each lawyer is calculated annually and is based on work completed rather than being an automatic reward for length of service. Another difference between this firm and many others is that there are no fixed office hours; staff decide on their own work pattern,although there are minimum and maximum numbers of working hours. One of the firm’s great competitive strengths is that its offices are open to take telephone calls 24 hours a day, seven days a week. 46RCT has traded under the same name since 1978. B A Right B wrong C Doesn’t say 47RCT employs a higher proportion of female lawyers than most other law firms. C A Right B Wrong C Doesn’t say 48RCT has offices in Europe. A A Right B Wrong C Doesn’t say 49RCT recently increased the salaries of all staff. B A Right B Wrong C Doesn’t say 50The lawyers receive a share of the profit according to the amount of work they have done. A A Right B Wrong C Doesn’t say 51All the staff work a minimum of 35 hours each week. C A Right B Wrong C Doesn’t say 52RCT can be contacted at any time. A A Right B Wrong C Doesn’t say Questions 53-60 ·Read the text below about a large company. ·Answer questions 53-60 on the opposite page. The Wright Way Wrights, the famous department store and supermarket group, has twenty-five stores in various parts of the country. It also has a supermarket chain, with 117 shops. In addition, the group owns holiday centres, cottages and ocean-going yachts, which are available to staff who have served for a minimum of ten years, or to their close relations, at highly attractive rates. The group has expanded dramatically over the last eighteen months, spending millions of pounds on a range of eye-catching new stores in Manchester, Birmingham and Glasgow. The means for such growth can be explained by a simple sum, which is the standard test of retail success:profit per square metre. The Wrights group currently achieves an average profit of ￡210 per square metre in its stores, while its main competitor only manages ￡80. Although wages in the retail industry as a whole are fairly poor, Wrights’ staff are amongst the best paid. And in addition to competitive salaries, having shares in the business means that they also receive a bonus payment, calculated as a percentage of annual profits. Last year it was an extraordinary 22 per cent. The company was based on the idea that all workers should be ‘partners’ in the business, and this policy operates at all levels. Every shop has a committee, which elects 120 central members, who in turn elect members to the central board. It is this method of organisation which has certainly led to the excellent conditions of employment enjoyed by staff. Benefits don’t stop at the very generous bonuses. For example, there are large corporate discounts on health club membership charges, and half-price theatre tickets. And after 25 years’ service, staff are able to take six months’ paid leave. There is a committee which considers claims for single payments to staff who have had health problems. There are Christmas gifts for pensioners, and trips abroad every year for many of those employed in non-management positions. There are, in short, considerable advantages to working for Wrights. ·For questions 53-56, choose the correct answer. ·Mark one letter (A,B or C) on your Answer Sheet. 53What has been Wrights’ most recent business venture?C A It has taken over a supermarket chain. B It has made some of its existing stores larger. C It has increased the number of its stores. 54According to the text, in which way is Wrights’ performance better than that of its competitors?C A Profit margin on goods is greater. B Its growth rate is rising more quickly. C Its profits in relation to its retail space are greater. 55According to the text, which aspect of Wrights’ organisation is unusual?A A The company belongs to the workers. B All workers spend some time on the board. C Managers work in the shops. 56What kind of text is this?B A an advertisement for Wrights B an article in a business magazine C a section from a company report ·For questions 57-60, use the information in the text to answer each question, choosing from the benefits (A-G) that each group is able to claim. ·For each question, mark one letter (A-G) on your Answer Sheet. ·Do not use any letter more than once. 57Retired staff F 58 Families of staff C 59 Staff who have been sick E 60 All staff B WRITING PART FOUR Questions 61-65 ·Read the memo and the advertisement below. ·Complete the order form on the opposite page. A free health club membership B cheap theatre tickets C holiday accommodation D six months’ leave E one extra payment F annual present G visits abroad ·Write a word or phrase or a number on lines 61-65 on your Answer Sheet. Question 66 · The HR assistant manager in your company has suggested that you attend a computer c ourse next month, but you want to attend a marketing course. · Write an e-mail to the HR assistant manager: · thanking him for the suggestion · saying why you do not want to attend the computer course MEMO BusTec Services Ltd To: Richard – Finance From: Anna – Marketing I think it would be a good idea to advertise our new website in the attached directory. We don’t need their design services but I think we should have a half page entry in the telecommunications sections. For your information, the new website address is www.tecserv.co.uk Are you interested in trading on the net? If you need expert advice on how to set up your site, our special design team will be pleased to help. We also offer a directory of business websites which, for a very reasonable annual cost, will give you access to thousands of small businesses. Just complete the order form below or contact us on-line at www.netro.com. Then wait for the orders to come in! Quarter page: ￡60 half page: ￡115 full page: ￡210 ORDER FORM Name of company: 61 BusTec Services Ltd Size of advert: 62 half page Cost per year: 63 115 Section required: 64 telecommunications Website address: 65 www.tecserv.co.uk Website design service required? YES NO · saying why you want to attend the marketing course · Write 30-40 words on your Answer Sheet. To… Assistant Manager,HR Departent Cc… Subject: you have suggested that I attend a computer course next month,thank you very much.but I don’t want to attend the comput course becase I don’t like computers. I want to attend the marketing course because I want to study market knowledge. Yours sincerely Question 67 · You feel that costs can be reduced in your department. You decide to write to your Head of Department with your ideas. · Write a memo to your Head of Department · saying which costs you think are too high · explaining why they are high · suggesting a solution · Write 50-70 words on your Answer Sheet. Question 68 · Read this memo from Celia Rowne, one of your colleagues. · Write a letter to George Grey: · thanking him for his interest in the company MEMORANDUM To: Head of Department From: sally Date: 2009.6.27 Subject: Here I would like to give a suggestion for you. I think the paper costs in our department are too high. Our staff waste a lot of paper everyday. They printed a lot of files but they are not useful. I suggest we should have a meeting to talk about paper costs and tell everybody to save paper. I would appreciate it if you take my advice. Thank you for your time. · proposing a date and time for his visit · describing what he will see during his visit · telling him about your new products. · Write 60-80 words on your Answer Sheet To: George Grey From: sally Date: 2009.6.27 First thank you for your interest in our company.Welcome to visit us. Is it all right with you to visit us at 10a.m. this Thursday morning? You will see our new production line and our new products.Our new products is a popular shirt. It is blue with green . And it is made of cotton. I am looking forward to hearing from you soon. Yours sincerely MEMORANDUM To: Paul Bates From: Celia Rowne, Marketing Assistant I was at the Inter Trade Fair last week, and met George Grey, Director of Form and Co. He’s interested in our products, and I told him that you would arrange for him to visit us. Can you write to him?