2019年最新国家开 放大学《管理英语（1——4）》汇编网络核心课形考网考作业附全答案 108页

2019年最新国家开放大学《管理英语（1——4）》汇编网络核心课形考网考作业附全答案最新国家开放大学《管理英语（1）》形成性考核册参考资料《管理英语（1）》是国家开放大学2019年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料，可以参考。作业1一、交际用语（共计10分，每小题2分）1-5题：阅读下面的小对话，选择恰当的答语。1.-Hello,I’mDavidChen.Nicetomeetyou.-.A.Areyou?B.Nicetomeetyou,too.C.Verynice.2.-It’srathercoldinhere.DoyoumindifIclosethewindow?-.A.No,goahead.B.Yes,please.C.Sure,please.3.-MayIuseyourhikeforamoment?-.A.Itdoesn’tmatter.B.Byallmeans.C.Ihavenoidea.4.-？-Mymotherisretired.Myfatherisamanager.A.WhatareyourparentsdoingrightnowB.DoyourparentsstillworkC.Whatdoyourparentsdo5.-Hey,Derek,whichdoyouthinkishardertolearn,marketingordesigning?-.A.ItisthebestdesignIhaveeverseen.nB.Personally,Ithinkdesigningismoredifficult.C.Ilikeitverymuch.二、词汇与结构（共计划分，每小题2分）6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。6.Peoplehereusuallyeachotherbytheirfirstnamesinsteadoffamilynames.A.callB.workC.hear7.-Whatisyourjob?-I’maccountant.A.aB.anC.I8.Don’tbeafraidaskalotofquestions.A.ofB.toC.on9.Smilealotandbefriendlyaspossibletoeveryoneyoumeet.A.veryB.soC.as10.Keepingeyecontactmakestheotherpersonwelcomeandcomfortable.A.feelB.tofeelC.feeling11.ProfessorSmithpromisedtolookmypaper,thatis,toreaditcarefullybeforethedefense.A.afterB.overC.into12.Childrenunderfifteenarenotpem1ittedtoseesuchkindofmovieshadfortheirmentaldevelopment.A.thatisB.whichisC.asis13.Theworkwasdoneherinstructions.A.accordingtoB.accordingwithC.accordancewith14.Shekeptonalthoughshewastired，A.toworkB.workingC.work15.YourgoalistopublishabookandhavemanuscriptsentouttopublishersbyNovember2016.A.aB.anC.the16.Ifyouhaveanyquestionshere,pleasetellus.We’11allbetohelpyou.A.readyB.alreadyC.readiness17.Iliketheworkingatmospherehere.It’sveryA.funnyB.boringC.friendlyn18.I’mlookingforwardtotogetherwithyou.A.workedB.workC.working19.HowdoIthegym?A.gettoB.arriveC.go20.CharlesregrettedtheTVsetlastyear.Thepricehasnowcomedown.A.tobuyB.buyingC.of三、阅读理解（共40分，每小题4分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。Passage1Ifyouthoughthandshakeswerejustagestureofgreeting,thenthinkagain!Ahandshakeisnotonlyawayofgreeting;itcanalsoshowyourpersonality.Sinceweallwanttosetagoodfirstimpression,itisimportanttoknowtherightshakinghandsmanners.Standupandmaintaineyecontactwhileshakinghands.Ifyouareseatedwhensomeonecomesforahandshake,standupandshakehisorher’hand.Itisimpolitetobestillseated.Keeprightdistancebetweenthetwoofyou;nottooclose,butenoughdistancetoshakeyourhandswell.Keepingeyecontactmakestheotherpersonfeelwelcomeandcomfortable.Keepahandshakebriefandfirm.Youletgoofeachother’shandafter2-3seconds.Makesureyourhandshakeendsbeforeyourconversationdoes.One’shandshakeshouldshowafeelingofstrengthandwarmth.Thehandshouldbefirmandnotlifelesslikeseaweed.Then,howfirmshouldahandshakebe'?Justgrasptheperson’shandcompletelyanddonotpressittoohard.21.Whichofthefollowingstatementsaboutthesignificanceofhandshakesisnottrue？A.Handshakesarejustagestureofgreeting.B.Handshakesaremorethanawayofgreeting‘C.Handshakescanshowourpersonality.22.Ifyouareseatedwhensomeonecomesforahandshake,youshould.A.standupandshakehisorherhandB.keepseatedandshakehisorherhandC.bowandsayhellotohimorher23.Keepingeyecontactwhileshakinghandsmakes,theotherpersonfeel.A.nervousB.comfortableC.afraidn24.Howlongdoesahandshakeusuallylast?A.Aslongastheconversationlasts.B.5minutes.C.2-3seconds.25.Whichofthefollowingwordscanbestdescribeaproperhandshake?A.briefandstrongB.briefandfirmC.briefandsoft26-30题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。Passage2Hi,Joe,Howareyou?I’msittingonthebalconyofmyhotel.IamlookingatHydeParkinLondonandIamthinkingaboutmylifehere.Iamhavingawonderfultime.Ilikemyjob-itisveryinteresting,andmycolleaguesaregreat.IloveLondon-it’sbusy,noisy,crowdedandexciting.Thecinemas,theatres,pubsandrestaurantsarereallynice,-butthey’retooexpensive!IthinkthepeopleinLondonareveryfriendly(surprise!)andI’vegotsomenewfriends.WhattheweatherlikeinShanghai?Isitraining?Hereit’slovely!Itisn'tfoggy!Thesunisshiningandthebirdsaresinging.It’sverywarm.Anditismybirthdaytoday.ButIammissingyouallinShanghai.COMEANDVISIT!Love,Xiaoyan26.WhatdoesXiaoyanstayinLondonfor?A.Sheishavingaholiday.B.Sheisworking.C.Sheisvisitingsomeofhercolleagues.27.WhatareXiaoyan’sLondoncolleagueslike?A.Theyareveryimportant.B.Theyareveryserious.C.Theyareverynice.28.WhatdoesXiaoyanthinkofLondon?A.Shethinksitisrelaxed.nB.Shethinksitischeap.C.Shethinksitisexciting.29.WhatdoesXiaoyanthinkofpeopleinLondon?A.Shethinkstheyareinteresting.B.Shethinkstheyarefriendly.C.Shethinkstheyaresurprising.30.What’stheweatherlikeinLondonwhenXiaoyan·iswritingthisletter?A.Itiswarm.B.Itisfoggy.C.Itiscloudy.四、翻译（共20分，每小题4分）31-35：从以下A、B、C三个选项中选出最正确的翻译。31.Howlonghaveyoubeenworkinghere?A.你在这里工作多久了？B.你什么时候在这里工作的？C.你怎么在这里工作的？32.NewYorkUniversityhasforty-eightthousandstudents.A.纽约大学有学生四万八千名。B.纽约大学有学生四千八百名。C.纽约大学有学生四百八十名。33.Ofcourse,ithasspecialmeaningforpeoplelikeme.A.在课程里，它有像我这样的人的意思。B.在这个过程里，它有特殊意思，因为人们喜欢我。C.当然，它对我这样的人具有特殊的含义。34.Followyourplananddon’tstopuntilit’sfinished.A.跟随你的计划，完成之前停下来。B.按照你的计划进行直到完成都不要停下来。C.按照你的计划进行，完成之前不要停下来。35.Onceyou’vesetaspecifictimeline,thenextstepistotakedailyactionanddoyourownpart.nA.曾经你设置过了具体的时间表，下一步就是采取日常行动，尽自己的职责。B.一旦你已经设置了具体的时间表，下一步就是每天采取行动，做自己的事情。C.一旦你已经设置了具体的时间表，下一步就是每天行动起来，尽自己的职责。作业2一、交际用语（共计10分，每小题2分）1-5题：阅读下面的小对话，选择恰当的答语。1.一Hello,YangLinspeaking.-.A.IamCarol.B.ThisisCarolhere.C.DoyouknowwhoIam'?2.-Excusemewhereisthepostoffie?-SorryI’mnewhere.-.A.Whatapity.B.Thankyouallthesame.C.Badluck.3.-Willyoushowmehowtousethissoftware?-.A.Sure.You’11masteritinnotime.B.Youarewelcome.C.Sorry,I’mtoolateforit.4.-Dad,thisismyroommate,Andrea.-.A.Hello,Andrea.I’veheardsomuchaboutyouB.HopetomeetyouagainC.It’sverythoughtfulofyou5.-DoyoumindifIsmokehere?-.Youcangotosmokeintheyard.nA.Yes.pleaseB.NevermindC.You’dbetternot.二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子，从A、B、C三个选项中选出最佳选项。6.IhaveanEnglishclassaweek.A.threeB.threetimeC.threetimes7.Helunchinthecanteenrightnow.A.hasB.ishavingC.have8.winedoyouneedfortheparty?A.HowmuchB.HowlittleC.Howmany9.ItwasonthebeachMissWhitefoundthekidlyingdead.A.thatB.itC.which10.Suchofficesoftwareispopulartheexecutivesecretaries.A.toB.onC.with11.CopyingfilesunderLinuxissimilarcopyingfilesunderDOS.A.inB.toC.with12.Asecretarymustbigpileoffilesandcorrespondenceinoffice.A.dealwithB.agreewithC.getalongwith13.meanstodowhatyoushoulddoontime.A.TobepunctualB.BepunctualC.Punctual14.Donotdoanythingshouldgoagainsthiswill.A.whatB.whichC.that15.Thisistrueofmanagementofworkers.A.butB.aswellasC.also16.HecangoodEnglish.A.speakB.talkC.say17.Youhavemoreapplesthando.Butarebetterthanyours.A.us,weB.we,oursC.ours,us18.DoesDavid？nA.likeflyingB.likesflyingC.liketoflying19.Iusuallygototheofficetrain.A.atB.byC.on20.NeitherJohnhisfatherwasabletowakeupearlyenoughtocatchthemorningtram.A.orB.norC.but21-25题：阅读下列短文，并根据短文内容判断其后的句子是正确（T），还是错误（F）Passage1InBritainpeopleusuallyhaveadoctorneartheirhomeorintheirtown.Thisisthelocaldoctor.Youhavetoregisterwithadoctorbeforeyoucanmakeanappointment.Youusuallyhavetofillinaformandthedoctorexaminesyou.Familiesoftenallregisterwiththesamedoctor.Doctorsoftenworktogetheringroups,andthenameoftheplacewheretheyworkisaDoctor’sSurgery.Thegovernmentpaysforthissystem,anditisfreetogotoseeyourdoctor.Ifthedoctordecidesthatyouneedtreatmenthecanprescribemedicine.Forexamplehecanprescribeantibioticsforaninfection.Medicinecanbetabletstotakewithwaterorliquidtodrink.Thedoctorwritestheprescription.Youtaketheprescriptiontothechemist’s,andthechemistwillmakeupthemedicineforyou.Youusuallyhavetopaysomemoneyforthemedicinebutyoudon’thavetopaythefullprice.(F）21.Britishpeopleusuallygoalongwaytoseeadoctor.(T）22.Britishfamiliesoftenregisterwiththesamedoctor.(F）23.DoctorsalwaysworkaloneintheirownDoctor’sSurgery.(T）24.Britishpeopledon’thavetopaywhentheyseetheirdoctor.(T）25.Britishpeopleusuallyhavetopayfortheirprescriptionatthechemist’s.26-30题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。Passage2Hi,Xiaoyan,Youwanttoknowaboutmygym.Thegymis"NewYou".Thephonenumberis0207911340.It’snearOxfordCircus.Thereisaswimmingpoolandtherearealotofclasses.ThereisayogaclassonTuesdaymorningandthereareaerobicsclasseseveryevening.ThereisalsoaTaiChiclass,onWednesdayandSaturdayafternoonbetween2:00and3:00.Therearelotsofrunningmachinesandweightsmachines,buttherearen’tanybicycles.There’sasauna,butthereisn’tasteamroomandthereareveryniceshowersandfreecosmetics!Thebesttimetocomeisintheeveningbecausetherearealotoftrainerstohelpyou.Therearedifferentwaystopayfortheclasses.Youcanpaybycash,creditcardorcheque.nSeeyouthere?Jane26.Whencanyougotoaerobicsclassin”NewYou”？A.OnMondaymorning.B.OnSaturdayeveningC.Everydayinthedaytime.27.WhendoestheTaiChiclassstart?A.OnWednesday.B.OnSaturdayafternoon.C.At2:00p.m.onWednesdayandSaturday.28.Whatisfreeinthegym?A.Steamroom.B.Cosmetics.C.Sauna.29.Whyisitbesttocomeintheevenings?A.Becausetherearealotoftrainerstohelpyou.B.Becausetherearelesspeople.C.Becausetherearemoreclasses.30.Howcanyoupayfortheclass?(C）A.Onlybycheque.B.Freecharge.C.Bycreditcardorcash.四、翻译（共计20分，每小题4分）31-35：请从以下A、B、C三个选项中选出最佳翻译。31.WeshallheflyingtoSouthAmericathistimenextmonth.A.下个月的今天我们将乘飞机去往南美洲。B.下个月的今天之前我们将乘飞机去往南美洲。C.下个月我们应该乘飞机去南美洲。32.IwanttoknowwhenheisleavingforNewYorktomorrow.nA.我想知道他明天什么时候离开纽约。B.我想知道他明天什么时候正在去纽约。C.我想知道他明天什么时候动身去纽约。33.Willthisbeaone-waytrip?A.菇、是一个人旅行吗？B.您的旅行是一条线路吗？C.您是单程旅行吗？34.Thankstoourhardwork,wecanfulfilthetaskontime.A.感谢我们努力工作才能及时完成任务。B.由于我们努力工作，当时才能完成任务。C.由于我们努力工作，才能按时完成任务。35.AtlasttheEnglishmangotangrywiththevisitorthoughhetriednottoshowit.A.最后英国人生游客的气了所以他假装累了不带他参观。B，最后英国人已很讨厌这位游客，但他尽力不表现出来.C.最后英国人很生这位游客的气了尽管他累得没力气表现出来了。作业3一、交际用语（共计10分，每小题2分）1-5题：阅读下面的小对话，选择恰当的答语。1.-.-PleasecallmeMary.That’smyfirstname.A.HowareyouB.HowshallIaddressyouC.AreyouMary2.-I’dliketoapplyforalibrarycard.-.A.Areyouastudent?B.WithpleasureC.Fillouttheapplicationformfirst,please.3.-Hello,I’dliketospeaktoPhil.n-He’souttolunchnow.A.Sorry,youcan’t.B.Idon’tknow.C.Wouldyoumindcallingbacklater?4.-Wouldyoumindhelpingmeforaminute,Barbara?-.Whatdoyouwantmetodo?A.’Yes,IdoB.I’dbegladtoC.Sorry，Ihavenotime5.-Iwouldliketomakeanappointmentforthemeeting.Whichdaywouldyouprefer,TuesdayorThursday?-.A.AtanytimeB.YoumakethetimeC.Well,eithertimewilldo二、词汇与语法｛共计30分，每小题2分）6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。6.Hello,everyone.I’dliketotoyouournewsecretary,MelindaSmith.A.meetB.introduceC.welcome7.Ithinkisimpolitetocallpeoplebytheirfirstnames.A.itB.asC.that8.”Isn’titimpolitetocallpeoplebytheirfirstnames？”Theunderlinedwordisthesamewordclassas.A.workB.interestingC.possibly9.I’madeputymanager.IanITcompany.A.workforB.workaboutC.work10.Withhisworkcompleted,themanagersteppedbacktohisseat,feelingpleasedhewasamanofaction.A.whichB.whatC.that11.Withintheteam,aworkplancantelleachmemberwhatandwhy.A.isbeingdoneB.hasdoneC.hasbeendonen12.Agoodtourguidetellsvisitors.A.Whattheycouldn’tmissduringthetripB.Whatduringthetriptheycouldn’tmissC.Whatcouldn’tmisstheyduringthetrip13.Hepublishedthejournalfrom1991to2015.A.actuallyB.relativelyC.annually14.CopyingfilesunderLinuxissimilarcopyingfilesunderDOS.A.inB.toC.with15.Ontheirarrival,youshouldthefollowingpoints.A.attentiontoB.payattentiontoC.payto16.afterintroduction,youcanaskabouttheirjourney.A.TobreaktheiceB.BrokentheiceC.Breakingtheice17.Theenvironmentalistsandwildgoats’＿onthevastgrasslandswasagoodindicationofthebetterenvironment.A.absenceB.attendanceC.escape18.Wehaveto＿atthehotelbefore6pm.A.checkinB.checkoffC.checkon19.Scientistshavemadegreatcontributionsdevelopmentofourhumanbeings.A.toB.onC.with20.Shefeelverytiredandwasgladtohim.A.dependonB.putonC.leanon三、阅读理解（共计40分，每小题4分）21-25题：阅读下列短文，并根据短文内容判断其后的句子是正确（T）还是错误（F）Passage1Meetingsareverycommonnowadays.Theycanbeweekly,monthlyorannually.Somepeoplethinkmostmeetingsfeellikeawasteoftime.Theyseempointlessandboringattimes.Thenhowdoyourunaneffectivemeeting?First,assignroles,suchasgreeter,timekeeperandnotetaker,sothatyou,theorganizer,canbefreetoleaddiscussionsandpresentations.Next,takechargefromthestart.Everyonewilllistentoyouandjoinyourdiscussionifyoutakechargeineveryaspectofthemeeting.Showeveryonethatyoureallyknowwhatyouaretalkingabout,andeverythingthatnyoutalkaboutisuseful.Mostimportantofall,followtheagenda.Attheendofthemeeting,spendalittleextratimefortheparticipantstodiscussanythingthatneedstobeimmediatelydiscussedbutwhichmaynothavebeenontheagenda.Alwaysasktheparticipantsquestionstospeaktheirmindsandkeeptheminterested.Rememberthatagoodmeetingisatwo-waycommunication.Beopentoeveryone’sopinion,ideas,andsuggestions.Don’tforgettothankthemfortheideastheypresent.Andfinally,closethemeetingwitheveryoneknowingwhatisexpectedofthemandwhattheyshoulddoforthefollowingweeks.Then,sendoutmeetingminuteswithinafewdays,whileeveryonestillremembersthepoints.(T）21.Asuccessfulmeetingshouldhavedifferentpeopletoplaydifferentroles.(T）22.Generallypeopleonlydiscusstheitemslistedontheagendainasuccessfulmeeting.(F）23.Anunsuccessfulmeetingmightbefullofsingle-waycommunication.(F）24.Whenthemeetingisclosed,itmeansthereisnothingtodointhefollowingweeks.(F）25.Minutesshouldbesentouttotheparticipantswithinamonthaftertheendofthemeeting.26-30：阅读下列短文，从A、B、C三个选项中选出一个正确答案。Passage2ElizabethBlackwellwasborninEnglandin1821,andmovedtoNewYorkCitywhenshewastenyearsold.Onedayshedecidedthatshewantedtobecomeadoctor.Thatwasnearlyimpossibleforawomaninthemiddleofthenineteenthcentury.Afterwritingmanylettersaskingforadmission（录取）tomedicalschools,shewasfinallyacceptedbyadoctorinPhiladelphia.Shewassodeterminedthatshetaughtschoolandgavemusiclessonstomoneyforthecostofschooling.nIn1849,aftergraduationfrommedicalschool.shedecidedtofurtherhereducationinParis.Shewantedtobeasurgeon（外科医师）,butaseriouseyeproblemforcedhertogiveuptheidea.UponreturningtotheUnitedStates,shefounditdifficulttostartherownpracticebecauseshewasawoman.By1857Elizabethandhersister,alsoadoctor,alongwithanotherwomandoctor,managedtoopenanewhospital,thefirstforwomenandchildren.Besidesbeingthefirstwomanphysicianandfoundingherownhospital,shealsosetupthefirstmedicalschoolforwomen.26.Whycouldn’tElizabethBlackwellrealizeherdreamofbecomingasurgeon?A.Shecouldn’tgetadmittedtomedicalschoolB.ShedecidedtofurtherhereducationinParisC.Aseriouseyeproblemstoppedher27.Whatmainobstacle（障碍）almostdestroyedElizabeth’schancesforbecomingforadoctor?A.Shewasawoman.B.Shewrotetoomanyletters.C.Shecouldn’tgraduatefrommedicalschool.28.Howmanyyearspassedbetweenhergraduationfrommedicalschoolandtheopeningofherhospital?A.EightyearsB.TenyearsC.Nineteenyears29.Accordingtothepassage,allofthefollowingare"firsts”inthelifeofElizabethBlackwell,exceptthatshe.A.becamethefirstwomanphysicianB.andseveralotherwomenfoundedthefirsthospitalforwomenandchildrenC.setupthefirstmedicalschoolforwomen30.ElizabethBlackwellspentmostofherlikein.A.EnglandB.ParisC.theUnitedStates四、翻译（共计20分，每小题4分）31-35：请从以下A、B、C三个选项中选择出最正确的翻译。31.Yourlifehaschangedandyouwillgetusedtoit.A.你的生活已经发生了变化，你要适应它。B.你的生活已经发生了变化，你要被它利用。C.你的生活已经发生了变化，你要使用它。108n32.Sinceweallwanttosetagoodfirstimpression,itisimportanttoknowtherightshakinghandsmanners.A.自从我们想要有一个好印象我们就了解了正确的握手方式。B.既然我们都想给别人留下一个好的第一印象，那么了解－下正确的握手礼仪就非常重要了。C.既然我们都得到了一个好印象，所以知道正确的握手礼仪非常重要。33.Yearsago,zooskeptallkindsofanimalsinsmallcages.A.多年以前，动物园把各种动物都关在小笼子里。B.几年前．动物园保留所有动物在大笼子里。C.多年以前，动物园给所有看管动物的人发很少的工资。34.Hewastootiredtosayawordandwenttobedatonce.A.他太累了，一句话也没说就立刻上床睡觉去了。B.他太累了，说完话就立刻上床了。C.他太累了，只说了一句话就立刻上床了。35.Whenmeetingsomeone,riseifyouareseatedsmile,extendyourhandandrepeattheotherperson’snameinyourgreeting.A.当与他人会面时，如果你在座位上请起立，微笑，伸出你的手并在重复你的问候。B.当与他人会面时，如果你坐着请起立，微笑，伸出你的手并在你的问候中重复对方的名字。C.当与他人会面时，如果你坐着请起立，微笑，伸出你的手并在重复你的名字。最新国家开放大学《管理英语（2）》形成性考核册参考资料《管理英语（2）》是国家开放大学2019年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料，可以参考。作业1一、交际用语（共计10分，每小题2分）1-5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。1.-Iwasworriedaboutmymath,butMr.WhitegavemeanA.-.108nA.That’saneasycourse.B.Congratulations!C.Mr.Whiteisverygood.2.-Hi,Helen,I’llhaveaninterviewtomorrow.I’mafraidIcan’tmakeit.-.A.Sure,youcan.Takeiteasy.B.I’msorrytohearthat.C.That’sallright.3.一ShouldIleaveearliertomorrowmorning?-.A.Yes,it’sbettertoleaveearliertoavoidthemorningtraffic.B.Yes,youwill.C.No,youwon’t.4.一Howdoyouthinkofthethemeofourevent?-.A.It’sprettygood.B.Ifeelsosorryaboutthat.C.I’dliketohavesometea.5.-.一Itwillbeheldonthe3rdfloorofShakiratonHotel.A.Whenwillyougiveaspeech?B.Doesyourspeechstillgoon?C.Whatistheaddressofyourspeech?二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子，从A,B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6.Hewasalwaysinsharinghisenormousknowledge.A.generousB.generationC.generate7.Hisactionisalwayswithhiswords.A.constantB.continuousC.consistent8.-Canyougoskatingwithusthisafternoon?108n一Sorry，Ican’t.Itakecareofmylittlesisterathome.A.couldB.mayC.haveto9.-Whosetextbookisthis?-ItJohn’s.Ithashisnameonit.A.can’tbeB.mustbeC.mightbe10.I’mwritingtoapositionasacomputerengineerinyourcompany.A.thankforB.waitforC.applyfor11.Youcantrythesemethodstokeepyourinterviewanxietycontrol.A.underB.onC.with12.acompanyreallywantsisacandidatehastherightskills.A.What...thatB.That...whatC.That...that13.Thesetipsmayhelpyouavoidbademployeesforyourcompany.A.tohireB.hiringC.hire14.Writethetelephonenumberdownyouforget.A.oncaseB.incaseC.undercase15.Doeshisabsencetoyourwork?A.makeadifferenceB.takeallthecreditC.bringabout16.Americanyoungpeoplewouldratheradvicefromstrangers.A.getB.gettingC.got17.youpreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.A.AlthoughB.EvenifC.As18.Thesuccessofoureventistothesponsor.A.relatedB.basedC.intended19.Yourlong-termsuccessineventplanningwillbebasedtheexperienceyouhad.A.toB.onC.of20.thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.GetB.GettingC.Toget三、阅读理解（共40分，每小题4分）21-25题：阅读下列短文，从A,B、C三个选项中选出一个正确答案，并将答案序号写在题前括号内。Passage1108nPPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducinghertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsouttocontactthefamilies,worriedaboutwhatshe’lldoorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine’s,andhasjustbeenhiredbyGooseneck.Onhisfirstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgetssomedirectinstructionfromthem.Bythefollowingweek,whenhe’sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou’regoingtodo?21.WhatarePPHCandGooseneck?A.Theyaretwocompaniesthatdosimilarbusiness.B.Theyaretwoorganizationsthatdodifferentcommunitywork.C.Theyaretwoorganizationsthatdosimilarcommunitywork.22.WhichdegreedoesElainehave?A.Psychologydegree.B.Physiologydegree.C.Sociologydegree.23.Whichofthefollowingstatementsistrueaccordingtothepassage?A.Elainehasdonethistypeofcommunityworksoherorganizationdoesn’tprovidestafftraining.B.Markhasaclearideaofhisjobafterthetraining.C.Markknowshistrainingcomestoanend.24.HowisMarktrainedtobepreparedforhiswork?A.Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.B.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.C.BothAandB.25.Whatisthemainideaofthepassage?A.Theimportanceoftraining.108nB.Differenttrainingways.C.Elaine’sandMark’sworkexperience.26-30题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在题前括号内。Passage2Hiringtherightemployeeisachallengingprocessforacompany.Abadhirenotjustwastesyourtimeandmoney,butalsoimpactstheteamspiritandcompanymorale.Agoodhire,however,paysyoubackinemployeeproductivity,successfulemploymentrelationship,andbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselecttherightemployee.Designaneffectiveadvertisement.Aclearlytargetedad.attractsqualifiedcandidatesanddiscouragesothers.Youcanmakeyourad.Moreeffectivewithapreciseandspecificjobdescription.Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularlydesignedquestions,youareabletogetatruepictureofyourpotentialemployee.Checkbackgroundsandreferences.Backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.Youneedtoverifythatallthepresentedcredentials,skills,andexperienceareactuallypossessedbyyourcandidate.(F)26.Hiringthewrongemployeeisexpensive,costlytoacompany,andtimeconsuming.(F)27.Acompanyhastospendalotofmoneyhiringarightemployee.(F)28.Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.(T)29.Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.(T)30.Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundchecking.四、翻译（共计20分，每小题4分）31-35题：选择正确的译文，并将答案序号骂在题前括号内。31.Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.A.一个真实的朋友就是能伸出他的手触碰你心灵的人。B.一个真实的朋友就是能伸出他的手理解你心灵的人。C.真正的朋友是一个可以援手帮助并感动你心扉的人。32.Theoldsaying“practicemakesperfect”appliestointerviewingtoo.A.古话“曲不离口”也适用于招聘。B.古话“熟能生巧”对面试准备也是适用的。108nC.在申请面试资格时我们常常用到古话“熟能生巧”。33.Wecan’tpossiblygettheworkdonebyOctober.A.十月份前我们不可能做完这项工作。B.十月份前我们不可能做这项工作。C.十月份后我们不可能做完这项工作。34.Theyhavedisagreementontheplanofcelebratingthefoundingofthecommunity.A.他们对公司的成立资金都有不同意见。B.他们对庆祝公司成立的方案有异议。C.他们为了庆祝公司成立的方案而争吵。35.Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent.A.这也包含了此次活动的主要目的和意义。B.这些都是用来识别此次活动与其他不同活动的主要区别。C.这就包括了弄明白你举办此次活动目的背后的高层次的推理。作业2一、交际用语(共计10分，每小题2分）1-5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。1.-Wouldyoumindfillingthequestionnaireforme?-.A.Noproblem.Justgivemeyourquestionnaire.B.SorryIcan’tgothere.C.Ireallyappreciatethat.2.-Canyoustayherelonger?-butIhavetobebacktomorrow.A.I’dloveto,B.No,thankyou,C.I’mafraidnot,3.-Whydoyoulookunhappy.What’sthematter?-.A.I’msatisfiedwiththegoodperformanceoftheradioI’vejustbought.B.I’mgladtohaveboughtthisradioatsuchaprice.108nC.I’mratherdisappointedwiththepoorqualityoftheradioI’vejustbought.4.-Goodmorning,SunshineCommunityCenter!MayIhelpyou?-.A.I’dliketobookoneairticket.B.I’mgladtointroducemyselftoyou.C.Ineedaplumbertorepairthewaterpipeinmykitchen.5.一Hello,isthatservicecenter?Theelevatorofourapartmentdoesn’twork.-.A.Oh,Idon’tknowwhat’swrongwithit.B.Sorry，I’11haveitcheckedoutatonce.C.OK,Isee.二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子，从A,B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6.Youneedtothosequestionnairepapersforyourcompany.A.handoutB.handinC.handon7.Questionnairesarenotsuitablesomepeople.A.inB.forC.with8.Whereareyouusedtovegetables?A.buyB.boughtC.buying9.Customersrefusetofillingthequestionnairearenotpermittedtobuytheproduct.A.whatB.whichC.Who10.Themusiclikethesingingofabird.A.hearsB.listensC.sounds11.Ilikecookingformyfriendsinfreetime.A.meB.myC.mine12.You’dbetterhaveyourhairbeforegoingtoyourfriend’swedding.A.cuttingB.cutC.tocut13.Herarticleisinherclass.A.betterB.wellC.thebest14.Wefeelwiththeinconveniencetheservicecenterbroughtus.108nA.disappointedB.worriedC.surprised15.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.Iyouitwillperformwellsoon.A.argueB.affectC.assure16.Idon’tknow.Ijustarrivedheretwominutesago.A.what’sgoingonB.howisgoingonC.whoisgoingon17.Theysincelastnight.Theyareabouttofinishthework.A.arecleaningthesystemB.havebeencleaningthesystemC.hadcleanedthesystem18.I’mconfidentintheseaslongaswetheneedsofthecommunityresidentsandimproveourservicequality.A.keepaneyeonB.keepaneyeatC.keepeyeson19.Wehavetoourannualworkreporttothemanagernextweek.A.handinB.handoutC.handsup20.thefog,weshouldhavereachedtheannualmeetingsiteontime.A.BecauseofB.InspiteofC.Butfor三、阅读理解（共40分，每小题4分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在题前括号内。Passage1Questionnairescanbeasimplewaytogettoknowyouraudience’sopinions.Thoughitiseasytowriteaquestionnaire,youneedalotofskillandexperiencetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepYourQuestionnaireSimpleandVisuallyAttractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.Youshouldkeepthefollowingdesignelementsinmind:Text:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon’tmakemarginstoosmall.108nKeepQuestionsBriefandEasytoUnderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswon’tfinditdifficulttofillinthequestionnaire.MakeSureQuestionsAreIntheRightOrderYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.UseOpen-EndedQuestionsProperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword,takingthetimetodevelopawell-designedandparticipant“friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.21.Thequestionnairecontainsfollowingelementsexcept？A.testB.paragraphC.address22.Inordertokeepyourquestionnairevisuallyattractive,youshould.A.choosedifferentfontstylesinaquestionnaireB.writelongparagraphsinsteadofshortonesC.leaveenoughspacebetweenquestionsandsections23.Youshouldstartyourquestionnairewithquestionsandthenmovetoones.A.general,specificB.specific,generalC.short,long24.Whatcouldbethebesttitleforthispassage?A.DesigninganEffectiveQuestionnaire.B.Questionnaireisthebestwaytocollectdatafrommanypeople.C.Questionnairebenefitsourlife.25.WhichofthefollowingstatementsisNOTtrue?A.Questionnairedesignskillscanbelearnedinashorttime.B.Open-endedquestionscannotprovidemoredetailedinformbetternotusetoomanyopen-endedquestionsinonequestionnaire.C.It’sworthtakingthetimetodevelopawell-designedandparticipant-friendly108nquestionnaire.26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F’’,并将答案写在题前括号内。Passage2Anannualreportofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinvestors,potentialinvestorsandotherstakeholders.Fromthereport,peoplecanunderstandthecompany’sbusinessscope,recentsituationandfuturedevelopment.Themainpartsofanannualreportusuallyincludechairman’sletter,operationanalysisandfinancialstatements.·Chairman’sLetterUsually,anannualreportshouldcontainaletterfromthechairman.Thelettershouldprovidedetailsaboutthesuccessesandthechallengesofthepastyear.Itshouldalsoincludethefutureoutlookforthecompany.·OperationAnalysisTheoperationanalysisisanoverviewofthebusinessinthepastyear.Itusuallyincludesnewhiresandnewproductintroductions.Atthesametime,itwillintroducebusinessacquisitionsandotherimportantissues.·FinancialStatementsThefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthecompany’sperformanceinthepastfromthestatements.Itusuallythreeaspects.Thefirstoneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethirdoneisthecashflowstatement.(T)26.Anannualreportofacompanyprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.(F)27.Peoplecanknoweverythingofthecompanyfromtheannualreport.(T)28.Anannualreportusuallyincludeschairman’sletter,financialstatementsandoperationanalysis.(F)29.Achairman’slettershouldincludethestrategicdirectionmovingforward.(T)30.Thispassageismainlyaboutthemainpartsofanannualreport.四、翻译（共计20分，每小题4分）31-35题：选择正确的译文，并将答案序号写在题前括号内。31.Anewfoodmarketwillbebuiltinourcommunitynextmonth.A.下个月我们社区就已经建了一个新的食物市场。B.我们社区正在建一个新的菜市场。108nC.下个月我们社区将新建一个菜市场。32.Onthelastdayoftheoldyear,thereisafamilydinner.A.在老年人生命中的最后一段日子里，通常有一顿家庭餐。B.在即将过去的一年中的最后一天，会有一次家庭聚餐。C.在过去的日子里，经常有家庭聚餐。33.Youwilldoeverythingwithinyourpowertotryandresolvethesituation.A.你会在权利范围内尽一切努力解决问题。B.你会在意志范围内尽一切努力解决问题。C.你会在力量范围内尽一切努力解决问题。34.Tocommunicatepreciselywhatyouwanttosay,youhavetofrequentlyneedtodefinekeywords.A.要简明扼要地表达本意，就必须不断定义关键词。B.只要定义频繁出现的关键词就能准确传达本意。C.要准确表达你的本意，就必须不断定义关键词。35.Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A.我认为我们更需要为学生们创造更多的工作机会。B.我认为我们将来要给学生们更多机会。C.我认为我们已经给了学生们更多的工作机会。作业3一、交际用语（共计10分，每小题2分）1-5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。1.-I’mterriblysorrythatI’vespilledsomecoffeeonthetable.-.A.Idon’tcare.B.Itdoesn’tmatter.C.Don’tbesorry．2.-Whatstartingsalarydoyouexpect?-.A.I’dliketostartonMondaynextweek.B.Iexpecttogetasalaryincrease.C.I’dliketostartat¥5,000amonth.108n3.-Anysuggestionsfortheproject?-.A.Ineedyouradviceonit.B.Iadviseyoutoputmorehandsinthisproject.C.Thanksforyoursuggestions.－4.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-.A.Itdoesn’tmatterB.Byallmeans.C.Ihavenoidea.5.-Iamsorry.Nowwhatwerewetalkingabout?-.A.Nevermind.B.Idon’tremember,either.C.Youweresayingthatyouusedtobeateacher.二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子，从A,B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6.Oneday,ourdreamswillreality.A.turnoutB.turnintoC.turnaway7.Hesayswhathethinksanddoeswhathewantstodo，otherpeople’sfeelings.A.accordingtoB.regardlessofC.becauseof8.Weshouldtakethedegreeaccountwhenwerecruitanewsecretary.A.withB.intoC.of9.Thecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying.A.forwhichB.whichC.that10.ParticipantshavetheProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed11.Howmanyplayersdoesabaseballteam?A.consistofB.beresponsibleforC.setout12.Thisinvolvesthehigh-levelreasoningbehindyourintentionsfortheevent.108nA.identifyB.identifiedC.identifying13.Weshouldkeepinmindthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.whatB.thatC.when14.Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysistheannualreport.A.basedonB.basingonC.baseon15.Undernocircumstancetotellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow16.Themoreinformationyoucanget，inyourfield.A.themorecompetitivewillyoubeB.youwillbethemorecompetitiveC.themorecompetitiveyouwillbe17.Weitverymuchthatyou’vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise18.Iwouldrathertwoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere19.face-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.A.ComparedtoB.ComparingC.Compare20.Ourcompanywillthecustomers’suggestions.A.respondB.respondingtoC.respondto三、阅读理解（共40分，每小题4分）21-25题：阅读下列短文，从A,B、C三个选项中选出一个正确答案，并将答案序号写在题前括号内。Passage1Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthat108nyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulinhelpingyousuccessfullytackleallkindsofdifficultsituationsinlife.Ifyoufollowthem,youareonyourwaytosucceedinginyourcareer.21.Whomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsat?A.Staffmembers.B.Companymanagers.C.Thosewhoaccompanythem.22.Whenacustomershoutsrudelyatyou,youshould.A.arg1ebackandprotectyourselfB.keepquietandleavethecustomeraloneC.keepcalmandlistencarefullytothecustomer23.Theunderlinedsentence“Useyourearsmorethanyourmouth”means.A.Yourmouthisnotmoreimportantforyouthanyourears.B.Youshouldlistenmorethanyouspeak.C.Youshouldtalkmorethanyoulisten.24.Whendealingwithanangrycustomer,whichisNOTtherightattitude?A.Beconcerned.B.Bepatient.C.Beamused.25.Whichofthefollowingstatementsistrueaccordingtothepassage?A.Whenthecustomerscomplain,youneedn’tlistencarefully.B.Youneedn’tsaysorrytothoseangrycustomers.C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.26-30108n题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在题前括号内。Passage2GoodCommunicationSkills-KeytoSuccessGoodcommunicationskillsarethekeytosuccessinlife,workandrelationships.Withouteffectivecommunication,amessagecanturnintoanerror,misunderstanding,frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.Thestepsforgoodcommunicationskills:1.Knowwhattosay.Understandclearlythepurposeandintentofyourmessage.2.Knowhowtosayit.Beginbymakingeyecontact,whichshowsconfidence.Thenpayattentiontoyourbodylanguage.3.Listen.Afteryou’vefinishedtalking,youshouldstop,listen,andlookforfeedbackandcluesofcomprehension.4.Reachunderstanding.Tocommunicatewellistounderstandandbeunderstood.Moretipsfordevelopinggoodcommunicationskills:1.Thebetteryouareabletoexpressyourself,thebetteryourabilitytocommunicate.2.Practiceyourlisteningskills.Beconsiderateofotherspeakersbywaitinguntiltheyaredonebeforestatingyourviews.3.Learntounderstandandappreciatedifferentviewsbybeingopen-minded.Itwillinturn,gainyoumorecooperationandunderstanding.4.Avoidtryingtocommunicatewheninanemotionalstate.Taketimetoconsideryourpositionthroughbeforespeaking.Whenyoutakethetimetodevelopgoodcommunicationskills,itmeansyouopenyourselfuptobetterrelationships,morecareeropportunities,andincreasedself-confidence.Moreover,youreachhigherlevelsofmutualunderstandingandcooperationwhilesuccessfullyattainingyourgoals.(T)26.Amessagemustbeunderstood,interpretedordeliveredcorrectlywithcommunication.(F)27.Whenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.(T)28.Thebetteryouareabletounderstandothers,thebetteryourabilitytocommunicate.(T)29.Beforestatingyouropinions,you'dbetterletthespeakerfinishhisorhertalkingfirst.(T)30.Don’targueordebatewithothersifyoufeelangryordispleased.四、翻译（共计20分，每小题4分）31-35题：选择正确的译文，并将答案序号写在题前括号内。31.Theyarewillingtounderstandtheirpartner’spositionfirstbeforetryingtoget108nunderstood.A.在得到合作对方理解后，他们才愿意理解合作伙伴的立场。B.在得到合作对方理解前，他们愿意先理解合作伙伴的立场。C.他们愿意去了解对方的立场但必须先想明白。32.Themorefamiliarinterviewingfeelstoyou,thelessanxietyyouwillfeelwiththeprocess.A.你对面试越熟悉，在面试过程中你的焦虑就会越少。B.面试中熟人多，面试过程中你焦虑也会少。C.你熟悉面试多一点，面试中的麻烦就会少一点。33.Bythefollowingweek,whenhe’sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.A.直到跟着的那个星期他一个人的时候他感到对于自己需要做什么以及如何开始做非常清楚。B.到第二个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做有了一个很好的主意。C.到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。34.Afewminuteslaterthedoctorcameoutofhisroomforthethirdtime.A.几分钟后，医生第三次从他的房间走出来。B.医生在迟到的几分钟后，终于从他的房间走出来为了第三名。C.几分钟后，医生来到他的房间第三次。35.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。2019年最新国家开放大学电大《管理英语3》网络核心课形考网考作业附全答案100%通过考试说明：2019年春期电大把《管理英语3》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的三套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1108n第一套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Iwishyousuccessinyourcareer.选择一项：……C……Thesametoyou.题目2—Wehavethreemajordivisions:Operations,SalesandMarketing,FinanceandAdministration.选择一项：……A……Howmanydepartmentsdowehave?题目3—Whoshouldberesponsiblefortheaccident?—Theboss,nottheworkers.Theyjustcarriedouttheorder_______.选择一项：……B……astold题目4Anumberofboys____________absentsometimeduringtheterm.选择一项：……A……havebeen题目5Thekey_________successfulimplementationisclearlycommunicatingthestrategytothewholecompany.选择一项：……A……to108n题目6二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）OrganizationStructureinHoogleEngineering　　I'mMichaelBush,ManagingDirectorofHoogleEngineering.IampleasedtowelcomeyouheretoourwebsiteandI'dliketotellyoualittleaboutthecompanyanditsorganization.HoogleEngineeringwassetupin1960.Itwasdividedintoseveraldepartmentsatthattime,suchasthesalesdepartment,marketingdepartment,andproductiondepartment.Lotsofmanagerswereemployedtomanageitall.　　Fortunatelythingsaredifferentnow.SixtypeopleareemployedbyHoogleandcommunicationbetweendepartmentsisconsideredtobeoneofthemostimportantaspectsofthebusiness.Themarketisglobalsoweneedtomakecontactwithcustomersworldwide,notjustlocally.　　Butintheolddayswewereallindifferentdepartmentsandneverspoketoeachother.Wehadatallstructure.Traditionallywehadpeopleatthefirstlevelontheshopfloor,manufacturingproductsaccordingtotheinstructionswhichtheyweregiven.Thenyouhadasupervisorylevelofpeoplewhosupervisedthemeveryday.Thenyoumoveduptothemiddlemanagement,whoweredoingthetasksofgettingnewbusiness,andthenyouhadtheseniormanagementteam,andthenyouhadtheboard,whodecidedthebusinessstrategy.Sotherewerealotoflevelsinthecompanyintheolddaysactually.　　Thestructuretodayisthatweformteamswithinteamstoplacepeoplewhocanmanufactureaproduct.Eachteamhasmembersthatcanmanufacturedifferentproducts.Theactualteamsnowareself-managing,sowedon'tevenhaveteamleaders.You'vegottheteams,andthenyou'vegottwopeople,onlytwopeople,whoarewhatyouthinkofasmanagement.Thisisgenerallycalledflatstructure.操作提示：通过题干后的下拉框选择题目的正确答案。1.HoogleEngineeringwassetupin__________.……B……thetwentiethcentury2.Therearemanydifferent__________ofmanagementinatallstructure.108n……B……levels3.Peopleinaflatstructureusuallyworkin__________.……C……teams4.AllofthefollowingstatementsaretrueaccordingtothepassageEXCEPTthat__________.……B……theauthorthinksthetwostructureshavethesamefunctions5.Thebesttitleforthepassageis__________.……A……OrganizationStructureinHoogleEngineering第二套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Isupposethere'llbealotofarguments.选择一项：……A……Ishouldimagineso.题目2—I'mleavingforShanghaitomorrow.选择一项：……B……Haveapleasanttrip!题目3Hewillwritetomeassoonashe________home.选择一项：……B……returns题目4Thisistheman___lastnight.选择一项：108n……B……whomIsaw题目5Abusdriver_______________thesafetyofhispassengers.选择一项：……B……isresponsiblefor题目6二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）ManagingOneselfWeliveinanagefullofopportunities:Ifyouaresmartenough,andhavegotambitionandkeeppushingforward,youcanrisetothetopofyourchosenprofession,nomatterwhereyoustartedout.Butwithopportunitycomesresponsibility.Companiestodayaren'tmanagingtheiremployees'careers.Professionalworkersmustbetheirownchiefexecutiveofficers(CEO).It'suptoyoutostriveforyourplace,tokeepyourselfengagedandproductiveduringaworkinglifethatmaylastaround50years.Todothosethingswell,you'llneedtohaveadeepunderstandingofyourself—notonlywhatyourstrengthsandweaknessesare,butalsohowyoulearn,howyouworkwithothers,whatyourvaluesare,andwhereyoucanmakethegreatestcontribution,becauseonlywhenyouoperatefromstrengthcanyouachievetrueexcellence.History'sgreatachievers—Napoléon,daVinci,andMozart—havealwaysmanagedthemselves.Buttheyaresounusualbothintheirtalentsandintheiraccomplishmentsastobeconsideredrareexceptions.Now,mostofus,eventhoseofuswithmodesttalents,willhavetolearntomanageourselves.Wewillhavetolearntodevelopourselves.Wewillhavetoplaceourselveswherewecanmakethegreatestcontribution.Andwewillhavetostaymentallyalertandengagedduringa50-yearworkinglife,whichmeansknowinghowandwhentochangetheworkwedo.操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。108n1.Companiestodayareresponsibleforemployee'scareer.F2.ItistheCEOwhodecidesyourplace.F3.Youneedtounderstandyourcompanywellsothatyoucandothingswell.F4.Understandingyourselfmeansknowingwellaboutyourstrengths,weaknesses,yourvalues,howyoulearn,howyoudowithothersandsoon.T5.Ordinarypeoplecannotmanagethemselveswell.F第三套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—I'mleavingforShanghaitomorrow.选择一项：……B……Haveapleasanttrip!题目2—Wehavethreemajordivisions:Operations,SalesandMarketing,FinanceandAdministration.选择一项：……A……Howmanydepartmentsdowehave?题目3Theprogrammegivesstudentsthe___________tolearnmoreaboutglobalwarming.选择一项：……C……opportunity题目4Myfriendinvitedme__________theartclub,andIaccepteditwithpleasure.选择一项：……B……tojoin108n题目5Leavethereferencebooksbehind,__________youwon'tbeabletothinkindependently.选择一项：……A……or题目6二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Ifyouaresmartenough,andhavegotambitionandkeeppushingforward,youcanrisetothetopofyourchosenprofession.　　……C……如果你既聪明过人，又有上进心，并且勇往直前，那么你就可以在自己所选的职业领域中出类拔萃。2.It'suptoyoutostriveforyourplace,tokeepyourselfengagedandproductiveduringaworkinglifethatmaylastaround50years.　……B……在大约50年的职业生涯中，能否积极上进，勤奋工作，取得成效是取决于你自己的。3.Theyaresounusualbothintheirtalentsandtheiraccomplishmentsastobeconsideredrareexceptions.　……A……正因为他们既才智过人，又成就非凡，所以他们这样的例子少之又少。4.Wewillhavetoplaceourselveswherewecanmakethegreatestcontribution.　……C……我们应该把自己放到能做出最大贡献的位置。5.Somearestillnervousaboutlosingtheirjobsdespitethelowwages.　……A……尽管工资不高，但还是有很多人担心失去这份工作。单元自测2第一套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。108n题目1—CouldIhelpyouwithyourheavybox?Youaresotired—_____________Icanmanageit.选择一项：……A……No.thanks.题目2—Shegavetwoweeks.选择一项：……B……Howmuchtimedidshegive?题目3–__________fathertookpartinthecharityactivityintheneighbourhoodyesterday?–Peter's.选择一项：……A……Whose题目4IheardthatyoureallyhadawonderfultimeatJohn'sbirthdayparty,_____?选择一项：……B……didn'tyou题目5The_______wasonlysentencedtopayafineof$10,000.选择一项：……C……criminal题目6二、阅读理解108n阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）HumanResourcesManagement　　HumanResourcesManagement(HRM)istheprocessofmanagingpeopleandtheirrelationshipsinanorganization.Thesetwoprocessesareimportantinthesuccessandgrowthofabusiness.　　Inmanagingpeople,staffingisthemostimportantcomponentofHRM.Itneedstomakeguidelinesandproceduresforhiringandplacement.Staffingalsoinvolvesthemanagementofemployeesonmatterslikemonitoringofholidays,absences,healthandsafety,disciplinaryaction,anddismissal.　　AnotherimportantelementofHRMinmanagingpeopleiskeepingtheemployeesinthecompany.Thetrainingofemployeestoenablethemtoimprovetheircareerdevelopmentisveryimportant.GoodHRMpoliciesensurethatthereareclearregulationswhichshowthepaylevelsforthedifferentpositionsinanorganization.Itisimportantforthestafftoknowthecareerpath,pay,trainingandotheropportunitiesthatareavailabletothem.PerformancemanagementisanotherimportantcomponentofHRM.Thereasonforthisisthatmanyemployersuseittoevaluatecareerimprovementandtodeterminepayincreases.　　ThesecondaryroleofHRMisthemanagementoftherelationshipsamongpeopleinanorganization.Thisincludesstaffwithindepartmentsaswellasacrossthewholeorganization.Therelationshipbetweenstaffandmanagementisanimportantfactorinthesuccessofanorganization.Itdecideshowfastanorganizationwillrealizetheirgoals.　　ThefocusofHRMisthepeoplewithinanorganization.Regularplanning,monitoringandevaluationareimportantforthesuccessofHRM.Successfulmanagementensuresthatallemployeesknowtheirrole,careerdevelopmentandalsofeelpartofanorganization.操作提示：通过题干后的下拉框选择题目的正确答案。1.____________is/areimportantinthesuccessofabusiness.　……B……Theprocessofmanagingpeopleandtheirrelationships2.ThemostimportantcomponentofHRMis____________.　……A……staffing3.Accordingtothepassage,itisimportantfortheemployeestoknowthecareerpath,pay,108ntrainingandotheropportunitiesthrough____________.　……B……policies4.Wecanuse____________toevaluatecareerimprovementandtodeterminepayincreases.　……C……performancemanagement5.____________isNOTmentionedinthetextaboutthesuccessofHRM.　……C……Training第二套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Sorry,Imadeamistakeagain.—_________Practisemoreandyou’llsuccee……D……选择一项：……A……Nevermin……D……题目2—Shegavetwoweeks.选择一项：……B……Howmuchtimedidshegive?题目3Thelightistoo_______formetorea……D……Icannotstandanymore.选择一项：……A……dim题目4Hegaveuphisstudyincollegein_______.选择一项：108n……B……despair题目5Undernocircumstance_____totellliestoparents.选择一项：……B……arechildrenallowed题目6二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）“WarforTalent”GoesoninJobMarket　　The“warfortalent”readslikeheadlinesfrommanyyearsago,butithasnevergoneaway,saysEleanorNickerson,directorofUKoperationsforTopEmployers.Manycompaniestheyhaveresearchedareshortoftalents.Thoughthecompaniesmayreceivemanyapplications,theycannotfindthepeopletheywant.　　TopEmployers'researchshowsthatofferinggoodcareerchancesisthekeytoattractingandkeepingthetalent.Smartemployeesknowtheirownvalueandwillwanttoknowwhattheiremployerscanofferthemafter5or10years'careerdevelopment.So,keepingstaffisthebiggestchallengeemployersfaceinthelongrun.　　Yetnoteveryemployeefeelsthattheycanbettertheircareerchances.Somearestillnervousaboutlosingtheirjobs,despitearecentfallinunemployment,saystheTradesUnionCongress(TUC).TUCpointsoutthatsomefour-fifthsofnewjobscreatedhavebeeninpartoftheeconomywhereaveragepayratesarelessthan£8anhoursincetherecessionbegan.Manyofthesejobsareontemporaryorzero-hourscontracts.　　AreportfromtheOfficeforNationalStatisticspublishedinFebruaryshowedthatrealwageshavebeenfallingconsistentlysince2010.It'sthelongestperiodsinceatleast1964.“We'restillinthehardestlivingstandardssqueezeforoveracenturyandthosewhoarealreadyworkinghavehadyearsofreal-termspaycuts,”saysTUCspokespersonLizChinchen.“Understandingthepressuresthatstafffaceisagoodstartingpointforanyemployer.Ifemployerswanttoshowconcernfortheirstaff,theyshouldbepayingthemwellandunderstandthatzero-hourscontractsbringinsecurityandextrememoneyworries.”108n操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.AccordingtoresearchbyTopEmployers,manycorporationshaveenoughtalentsfortheirdevelopment.F2.Thedatashowsthekeytoattractingtalentsistoofferhighsalary.F3.Thebiggestchallengeforemployerstoiskeepingstaffinthelongrun.T4.Notallemployeesbelievethattheycangetabetteroffer.T5.Thewageshavebeenrisingconsistentlysince2010.F第三套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—I'mmorethanhappytogooutthisweeken……D……—_________________We'vegotsomuchworktodoatthattime.选择一项：……B……Forgetit.题目2—HowdidyoufindyourvisittoQingdao,Joanna?选择一项：……A……Oh,wonderfulindeed题目3It's___________topointtoortalkaboutstrangersinpubli……C……选择一项：……A……notpolite题目4Ifyouneedfurtherinformation,please_______ouroffice.108n选择一项：……C……contact题目5Itookitfor_______thatyouwouldn'tcomehereagain.选择一项：……C……granted题目6二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Thoughtheyhavealotofapplicants,theycan'tfindthepeopletheywant.　……B……虽然有很多应聘者，但是他们却找不到合适的人。2.Practisingmoreisthekeytoleaningalanguage.　……A……学习语言的关键是要多练习。3.Somearestillnervousaboutlosingtheirjobsdespitethelowwages.　……A……尽管工资不高，但还是有很多人担心失去这份工作。4.Theteacherpointedoutthegrammarmistakesinthewriting.　……C……老师指出了作文里的语法错误。5.Howwilltheevaluationoftheseinvestmentsbecarriedout?　……B……如何对这些投资进行评估呢？单元自测3第一套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1108n—Inwhatformwillyoutaketheinvestment?选择一项：……B……We'llcontributeasiteandtherequiredpremises.题目2—Areyougoingonholidayforalongtime?选择一项：……C……No.Onlyacoupleofdays.题目3Abudgetisanestimationofthe_______and_______overaspecifiedfutureperiodoftime.选择一项：……B……revenue;expenses题目4Purchasingthenewproductionlinewillbea__________dealforthecompany.选择一项：……A……profitable题目5Theyaretryingto__________thewastedischargedbythefactoryforprofit.选择一项：……C……exploit题目6二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Thecostofthenewprojectwillgooverbudget.108n　……A……新项目的支出将超过预算。2.Howwilltheevaluationoftheseinvestmentsbecarriedout?　……B……如何对这些投资进行评估呢？3.Acreditcardisaninterestfreeshort-termloan.　……A……信用卡是短期的无息贷款。4.Assessingthedataisavitalpartofcreatinganeffectivemarketingstrategy.　……C……数据评估是制定有效市场营销策略的重要一环。5.Weshoulddiscouragepeoplefromusingtheircarsinthecitycenters.　……C……我们应该劝阻人们不要在市中心开车。第二套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Inwhatformwillyoutaketheinvestment?选择一项：……B……We'llcontributeasiteandtherequiredpremises.题目2—IwonderifIcoulduseyourcomputertonight?选择一项：……A……Sure,goahead题目3Rent,electricityandinsuranceareallexamplesofthecompany's________.选择一项：……A……overhead题目4108nThemanagerurgedhisstaffnotto__________thesplendidopportunity.选择一项：……B……miss题目5Ifthebuildingproject__________bytheendofthismonthisdelayed,theconstructioncompanywillbefine……D……选择一项：……A……tobecompleted题目6二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）SaveMoneybyUnderstandingWhyYouSpendIt　　Tosavemoney,yousimplyneedtospendlessthanyouearn.Itiseasytosay,butwhyisitsodifficulttodo?Toanswerthisquestion,youneedtostudythefactorsthatkeepyouspendingallthetime.　　Easyaccesstocredit　　Formostpeople,thisisthebiggestreasonforoverspending.Peoplecaneasilygetacreditcard,simplybyfillingoutashortforminabankorjumpingontheirwebsite.Theycanborrowmoneyfrombankstogoshopping,evenbuycarsorhouses.Whenyouaren'tphysicallyhandingsomeonemoneyoracheckforapurchase,youwillfeelyouarespendingfreemoneyoryouaren'tspendingmoneyatall.Tryusingcashtogetyourspendingundercontrol.　　Misusingcreditcards　　Acreditcardisaninterestfreeshort-termloan.Whenusedasplanned,thiscanbeapowerfulfinancialtool.Theproblemiswhenyoubegintoletthebalancecontinuefrommonthtomonth.Ifyoumakea$200purchaseonyourcreditcardandfindoutthatattheendofthemonthyoucan'taffordtorepaythefullamount,thisiswhenthehighinterestratesonthecardsreallybegintohurtyou.Thatisnowayofsavingmoney.108n　　Givingintotemptation　　Weallneedtoenjoylife,butdon'twasteyourfinancialfutureforafewguiltypleasurestodayiftheyaren'tinyourbudget.Whenyouknowthatyoucan'taffordanactivity,don'tgivein.Instead,inviteyourfriendsoverforahomedinnerparty,gamenight,orsomeotheractivitieswhereyoucanstillenjoytimetogether,butwithoutbreakingyourbudget.　　Spendingtofeelgood　　Everyoneenjoysgettingsomethingnew—buyingyourselfsomethingfeelsgoo……D……Thereisabsolutelynothingwrongwiththis,aslongasyoudon'tgooverboar……D……You'llfeelgoodaboutyourpurchasewhetheryoumakeitwithcashorbycreditcard,butyou'llfeelevenbetterwhenyoudon'thavetospendthenexttwoyearstryingtopayitoffwith20%interest.操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.Formostpeople,easyaccesstocreditisthebiggestreasonforoverspending.T2.Youhavetopayforthecreditcardloansbytheendofeachmonth.T3.Usingacreditcardtopayisspendingfreemoney.F4.Gettingcreditcardsfromvariousbanksandusingtheoverdrafttothelimitcanhelpyou“spendtofeelgood”.F5.Alwayspayattentiontoyourbudgetwhilespending.T第三套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—IwonderifIcoulduseyourcomputertonight?选择一项：……A……Sure,goahead题目2—Areyougoingonholidayforalongtime?108n选择一项：……C……No.Onlyacoupleofdays.题目3Theyrecommendedthattheamusementpark________.选择一项：……C……beextended题目4JohnaswellasMike__________justbeenbackfromanimportantmeeting.选择一项：……B……has题目5Theyaretryingto__________thewastedischargedbythefactoryforprofit.选择一项：……C……exploit题目6二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。　　ManypeoplewhoworkinLondonprefertoliveoutsideit,andtogototheiroffices,factoriesorschoolseverydaybytrainorbybus,eventhoughthismeanstheyhavetogetupearlierinthemorningandreachhomelatehomelaterintheevening.　　OnebenefitoflivingoutsideLondonisthathousesarecheaper.EvenasmallflatinLondonwithoutagardencostsquitealottorent.Withthesamemoney,onecangetalittlehouseinthecountrywithagardenofhisown.　　Then,inthecountryonecanbefreefromthenoiseandhurryofthetown.Althoughonehastogetupearlierandspendmoretimeintrainsorbused,onecansleepbetteratnight,and,duringweekendsandonsummerevenings,onecanenjoythefreshcleanairofthecountry.108nIfonelikesgardening,onecanspendone'ssparetimedigging,planting,wateringanddoingalotofotherjobswhichareneededinthegarden.Then,whentheflowersandvegetablescomeup,onehastherewardofapersonwhohassharedthesecretsofnature单元自测4第一套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—It'sgettingdark.I'mafraidImustbeoffnow.—OK._________选择一项：……C……Seeyou.题目2—I'vestartedmyownsoftwarecompany.选择一项：……B……Nokidding!Congratulations!题目3InBeijing,thebestseasoninayearisprobably__________autumn.选择一项：……A……late题目4Canyoutellmehow______totherailwaystation,please?选择一项：……B……toget题目5We____thelastbusanddidn'thaveanymoneyfortaxi,sowehadtowalkhome.108n选择一项：……B……missed题目6二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）RoadClosureProceduresinSydney　　TominimizetrafficjamsinthecitycenterandonmajorroadsoutofSydney,theCity'shighwaydepartmentwillnotagreetoroadclosuresscheduledforweekdaysorSaturdays.Onminorroadsoutsidethecitycenter,weekdaysandSaturdaysmaybeconsidere……D……Youmustapplyforapprovaltodoroadworkandotherroad-relatedactivities,treecuttinganduseofverylargeconstructionmachinery,ladders,et……C……Pleasenotethatapprovalisneededifyouplantoblocktheroadorfootpath.　　ApplicationstohavearoadclosedtotrafficmustbecompletedandsenttotheDepartment'sTrafficCalmingCommitteeatleastamonthbeforethescheduleddate.　　Roadscanbeclosedpartiallyorfully,dependingonyourrequirements.Partialroadclosuresareonlyallowedinlighttrafficareaswheretherewillbeatleast1lanefortrafficwithextratrafficcontrolmeasurestomakesure2-waytrafficcancontinuetorunforthedurationofthework.Anychangeoftrafficflowwillrequiretheproposaltobetreatedasafullroadclosure.Forfurtherinformationaboutapartialroadclosure,pleaserefertoContacts.　　Ifyouareorganizingaparade,marchorothertypeofstreet-basedevent,approvalisalsorequiredandwerecommendyouchooseoneofour4preferredroutes.Choosinganexistingroutereducestheamountofplanningyouwillneedtodo.操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.ClosuresscheduledforSundaysonminorroadsoutsidethecitycentermaybeconsidere……D……F2.Youneedtogetapprovalifyouplantoblocktheroadorfootpath.T3.Roadscanonlybeclosedpartially.F108n4.Ifyouchooseanexistingrouteforaparade,theamountofplanningwillbereduce……D……T5.RoadclosureapplicationscanbesenttotheDepartment'sTrafficCalmingCommitteeoneweekbeforethescheduleddate.F第二套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—I'mdogtire……D……Ican'twalkanyfurther,Tommy.—______,Jenny.Youcandoit.选择一项：……B……Comeon题目2—Howdidyoumissyourtrain?选择一项：……A……Well,Iwascaughtinthetrafficjam.题目3—Whendowehavetopaythebill?—____December30.选择一项：……A……By题目4I______toknowhowoftenthebusrunsduringrushhour.选择一项：……B……happen题目5108nIboughtanewcarlastmonth,butI______myoldcaryet.选择一项：……B……havenotsold题目6二、听力理解听对话录音，根据对话内容判断正误（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Howmanypeoplewerefinedforbreakingtrafficrules?　……A……One.2.Whogotthebiggestfine?　……B……Mike'sfriend3.Helenwasfinedfor__________.　……A……speeding4.HowlongdidMike'sfriendhavehisdrivinglicensesuspended?　……B……Threemonths.5.Crackdownmeans__________.　……C……restrictingundesirableactions第三套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Wouldyoulikesomemorebeer?—_________，please.选择一项：……A……Justalittle108n题目2—It'sgettingdark.I'mafraidImustbeoffnow.—OK._________选择一项：……C……Seeyou.题目3Raisingpigs_____myjobatthattime.选择一项：……A……was题目4Ididn'tfinishmyhomework.Neither______.选择一项：……A……didhe题目5Manyfactorsbothathomeandabroad_____thebankruptcyofthemultinationalcorporation.选择一项：……C……contributedto题目6二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1．Weshoulddiscouragepeoplefromusingtheircarsinthecitycenters.　……C……我们应该劝阻人们不要在市中心开车。2．Carownersmayprobablybeagainstitatfirst,butpeoplewhousepublic108ntransportationwillbeinfavorofit.　……B……车主一开始可能会反对，但使用公共交通工具的人会支持的。3．Youmustapplyforapprovaltodoroadworkandotherroad-relatedactivities.　……B……必须在申请获批后，才能进行道路施工及与道路有关的活动。4．Thefirstundergroundfloorissetasidemainlyforpedestriansandcommercialfacilities,whilethesecondundergroundfloorisplannedforparking.　……A……地下一层主要用于人行通道和商业设施，而地下二层计划用作停车场。5.Theareaofgrassshouldbekeptshorttodenypestsaplacetolive.　……C……害虫总是找到生存的空间，所以草的区域应尽可能小。单元自测5第一套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—DoyoumindifIsmokehere?选择一项：……C……Yes,betternot.题目2—WhatdoyouthinkaboutJapanesefood?选择一项：……A……Overall,thedietthereisahealthyone--lowfat.题目3I'musedto____________upearlynow.选择一项：……B……getting108n题目4Idon'tthinkanyonecanaccusehim____________notbeinghonest.选择一项：……A……of题目5_____isknowntoall,toomuchfatcausesheartproblems.选择一项：……B……As题目6二、听力理解听对话录音，根据对话内容判断正误（每题10分）。操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.Helenisworriedaboutfoodsafety.T2.Sofar,thecontaminatedbabymilkhasn'tcausedanydeathsyet.F3.Foodincidentsoccurnotasoftennowadaysasbefore.F4.Foodsafetyisanoldproblem.T5.Publicconfidenceinthemilkindustrywillbebacksoon.F第二套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—IfyouinviteaMuslimtodinner,whatareyouadvisednottoorderforhim?选择一项：……B……pork.题目2108n—DoyoumindifIsmokehere?选择一项：……C……Yes,betternot.题目3Thisisthebook______Ihavelearnedalot.选择一项：……C……fromwhich题目4Wehavespentallofoursparetime,______,oursparemoney,ontheproject.选择一项：……C……aswellas题目5—DoesshespeakFrenchorGerman?—Shedoesn't,_____.选择一项：……A……either题目6二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Notonlydoestheoffendingcompanysufferlosses,butthewholemilkmarketsuffersasharpdropinsales.　……C……不仅违规公司遭受损失，而且整个奶制品市场的销售额也大幅下降。2.Butatthemomenttheindustrialstandardsaretoolowtostoptheseproblemsfromoccurring.108n　……B……但目前行业标准太低,无法阻止这些问题的发生。3.Aquestionthatoftentroublesfoodcompaniesishowtocontrolproblemslikeratsandinsectswithoutharmingthefoo……D……　……B……经常困扰食品公司的一个问题是,如何控制老鼠和昆虫，同时又不会对食物造成破坏。4.Theareaofgrassshouldbekeptshorttodenypestsaplacetolive.　……C……害虫总是找到生存的空间，所以草的区域应尽可能小。5.Communityserviceisawayforapersontogivebacktoacommunityinwhichtheylive.　……B……社区服务是一个人回报他们所居住社区的一种方式。第三套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—DoyoumindifIsmokehere?选择一项：……C……Yes,betternot.题目2—WhatdoyouthinkaboutJapanesefood?选择一项：……A……Overall,thedietthereisahealthyone--lowfat.题目3Thisisthebook______Ihavelearnedalot.选择一项：……C……fromwhich题目4AvegetariandietconsistsofthefollowingEXCEPT___________.108n选择一项：……A……meat题目5_____isknowntoall,toomuchfatcausesheartproblems.选择一项：……B……As题目6二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）FoodSafety　　Aquestionthatoftentroublesfoodcompaniesishowtocontrolproblemslikeratsandinsectswithoutharmingthefoo……D……Pestcontrolexpertssaypoisonsshouldneverbeusedwheretheymayenterfoo……D……Theysaythefirstlineofdefenseagainstpestsistocleantheplaceswherethefoodishandledorstore……D……　　Floors,foodpreparationsurfacesandtoolscanbedisinfectedwithchemicalslikechlorine,iodineorbromine.Foodcontainersshouldbestoredabouthalfameteroffthegroundandabouthalfameterawayfromanywalls.Storageareasshouldbekeptdryandclean.　　Containersforrawmaterialssuchasrice,wheat,et……C……shouldbekeptclosedandclean.Anyfoodstuffsplitduringdeliveryorhandlingshouldbeclearedupbothinsideandoutsidethebuilding.Pestsenterabuildingfromtheoutside,sopayattentiontoouterwalls.Smallstonescanbeusedtocoverthegroundandblockthegrowthofplantsandthegrassshouldbekeptshorttodenypestsaplacetolive.　　Checkthatdoorsandwindowsarecompletelyclose……D……Alsoanyholethatmightallowpeststoenterabuildingshouldbefille……D……Ratscanenterthroughaholethesizeofacoin.Amousecanpassthroughaholehalfthatsize.　　Supervisorsshouldmakealistofpestcontrolmeasurestobetakenbyemployees.Thiswillaidtheeffortsandalsohelpprepareforanyinspections.Inmostcountries,thereisafoodanddrugadministrationbureau,orsomeagencywithasimilarname,whichenforces108nrulesnationwide,responsibleforrulesabouttheuseofpesticides,et……C……However,businesseswherefoodisstored,preparedorsoldmustalsofollowstateandlocalhealthlaws.Mostofthesegovernmentaldepartmentsorbureaushavetheirwebsiteswithinformationaboutfoodsafetypoliciesandotherissues.Peoplecaneasilyaccesstheinformation.操作提示：通过题干后的下拉框选择题目的正确答案。1.Accordingtopestcontrolexperts,whyshouldpoisonsneverbeusedinfoodcompanies?　……A……Becausetheymayenterfood2.Whatisthefirstlineofdefenseagainstpests?　……B……Tocleantheplaceswherefoodishandledorstored3.Howcanfloors,foodpreparationsurfacesandtoolsbedisinfected?　……C……Withchemicals.4.Whyshouldattentionbepaidtoouterwalls?　……A……Topreventpestsfromenteringabuildingfromoutside.5.Whatdosethepassagemainlytalkabout?　……C……Howtocontrolratsandinsectswithoutharmingthefood单元自测6第一套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Generallyspeaking,weareconcernedwithallaspectsofpromotinggoodhealth.选择一项：……A……Whathealthcareprogramsarethereinthecommunity?题目2—Goodmorning,VolunteeringMatters,howcanIhelpyou?选择一项：108n……C……Goodmorning,I'dliketofindouthowIcouldbecomeavolunteer.题目3TheonlineWhat'sonforWomenprovidesinformation______upcomingandongoingevents.选择一项：……A……about题目4Oneofthemainbenefitsofcommunityserviceisthatit______aperson'scharacter.选择一项：……B……builds题目5Ittakessmallstepstocreatebigchangeandthisis__________service-learninghopestoachieve.选择一项：……A……what题目6二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Communityserviceisawayforapersontogivebacktoacommunityinwhichtheylive.　……B……社区服务是一个人回报他们所居住社区的一种方式。2.Withoutcommunityservicepeoplewouldnotknowthemeaningofcharityandgivingback.　……C……没有社区服务，人们就不会知道做慈善和回馈的意义。3.Peopleofallagegroups,withamaximumnumberofyouthareinvolvedintheprocessofcommunityservice.……A……所有年龄段的人都投身到了社区服务的事业中，其中年轻人最多。108n4.Let'sgotoCitibankinsteadoftheotherguydownthestreetbecausetheyaregoodcorporatecitizens.　……B……去花旗银行吧，而不是街上的其他银行，因为他们是优秀的公民企业。5.Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.　……C……1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。第二套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Tosumup,itisacontinualprocess,fromanew-bornbabytotheendofone'slife.选择一项：……B……WhatdoesCommunityHealthServicemeanexactly?题目2—Onceortwiceaweek.选择一项：……B……Howoftenwillyouarrangeformetovisitsomeoneathome?题目3Communityserviceisagreatwaytohelppeopleintheirtimeofnee……D……Itisgreattoseethehappinessthatresults______it.选择一项：……C……from题目4Knowing______increasesemployeeloyaltytothecompanyandtheirleader.选择一项：……B……thattheirCEOwasvolunteeringtimeforcommunityservice108n题目5Businesspeopleexercisetheirleadershipinthecommunityservicearea______thecommercialworl……D……选择一项：……A……aswellas题目6二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）CommunityService　　Communityserviceisaserviceoractivitywhichisperformedbysomeoneoragroupofpeopleforthebenefitofthepublicorpublicorganizations.　　Whilevolunteersmayprovidecommunityservice,noteveryonetakingpartinacommunityserviceprogramisavolunteer,becausenoteveryoneisdoingitthroughtheirownchoice.Sometimespeopleareaskedtodoitby:　　•theirgovernment,aspartofacitizenshiprequirementinsteadofmilitaryservice;　　•thecourtsandothercriminaljusticepunishments;　　•theirschool,tomeettherequirementsofaclass,ortomeettherequirementsofgraduation,or,inthecaseofparents,requiredtoprovideacertainnumberofhoursofserviceinorderfortheirchildtobeenrolledinaschoolorsportsteam.　　Therearealsopeopleprovidingcommunityservice,buttheyreceivesomeformofpaymentinreturnfortheirwork.　　Youthcommunityservice　　Communityserviceperformedbyyoungpeople,alsoknownasyouthservice,isintendedtostrengthenyoungpeoples'sensesofcivicengagementandcommunity,andtohelpthemachievetheireducational,developmentalandsocialgoals.　　Highschoolgraduation　　ManyeducationalinstitutionsintheUnitedStatesrequirestudentstoperformcommunity108nservicehourstograduatefromhighschool.InsomehighschoolsinWashingtonState,forexample,studentsmustcomplete60hoursofcommunityservicetoreceiveadiplom……A……　　Conditionsofparticipation　　Contributionofserviceisaconditionofenrollmentinsomeprograms.Mostcommonly,parentsmayberequiredtoservefortheirchildtobeenrolledinaschoolorsportsteam.　　Colleges　　Thoughtechnicallynotarequirement,manycollegesmakecommunityserviceanunofficialrequirementforacceptance.However,somecollegespreferworkexperienceovercommunityservice,andsomerequirethattheirstudentsalsoparticipateincommunityserviceinordertograduate.操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.Theorganizeristhebeneficiaryofcommunityservice.F2.Somepeoplewhotakepartincommunityservicesarenotvolunteers.T3.Mostoftheyouthwhovolunteerincommunityservicearemotivatedbypersonalpurposes.F4.Insomehighschools,studentsmustcompletecertainhoursofcommunityservicetoreceiveadiplom……A……T5.Everyuniversityconsiderscommunityserviceisthemostimportantexperienceforstudentsamongotherpractices,likeinternship.F第三套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Goodmorning,VolunteeringMatters,howcanIhelpyou?选择一项：……C……Goodmorning,I'dliketofindouthowIcouldbecomeavolunteer.题目2108n—Generallyspeaking,weareconcernedwithallaspectsofpromotinggoodhealth.选择一项：……A……Whathealthcareprogramsarethereinthecommunity?题目3Knowing______increasesemployeeloyaltytothecompanyandtheirleader.选择一项：……B……thattheirCEOwasvolunteeringtimeforcommunityservice题目4Communityserviceisagreatwaytohelppeopleintheirtimeofnee……D……Itisgreattoseethehappinessthatresults______it.选择一项：……C……from题目5Ittakessmallstepstocreatebigchangeandthisis__________service-learninghopestoachieve.选择一项：……A……what题目6二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。　　HaveyouheardaboutGrandparentsWeek?Thisimportantcommunityeventbeganasaonedaycelebrationin2012tocommemorateNationalGrandparentsDay.In2014,theACTGovernmentexpandedtheprogramtoawholeweektofullycapturethetrueworthofgrandparentsinalltheirvariousforms.　　GrandparentsWeekisanannualeventtohonorandrecognizethevaluablecontributiongrandparentsmake,andthevaluableroletheyplay,intheirfamiliesandthewiderACT108ncommunity.　　Thisyear'sfestivalincludesanexcitingrangeofevents,programsandactivitiesforyoungandoldplusthoseinbetween!Singsomeoldtimetunesorshakeamoveonthedancefloor.Joinafungameofbowlsortabletennis.Playyourhandatcards.AttendaSeniorClubOpenDay.Partakeindeliciousmorningteas.whateveryourvintagethere'ssomethingforeveryoneduringGrandparentsWeek!　　DoesyourcommunitygrouphaveagreateventoractivityInmindforseniors?WouldyouliketoincludeitaspartoftheGrandparentsWeek2016program?单元自测7第一套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse.___________________选择一项：……A……I'llgetonitrightaway.题目2—Howiseverythinggoing?—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.选择一项：……B……Asyoucansee题目3Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.108n选择一项：……C……were题目4AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.选择一项：……B……take题目5Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.选择一项：……B……havebeen题目6二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.　……C……质量控制是一系列确保和提高产品质量及服务的行为。2.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.　……A……统计质量控制的目标在于收集数据以便不断地改进制造工艺。3.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreate……D……　……B……如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的“必要条件”。108n4.Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.　……C……1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。5.Doorwaysoffernogreaterprotectionthananyotherare……A……　……B……出入口的保护作用不比其他区域强大。第二套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?—___________thequalityofthematerialhasnotalwaysbeenuptostandar……D……选择一项：……B……I'mafraid题目2—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.选择一项：……C……Certainly题目3Let'sgo______thereportsonthelatestwork.选择一项：……A……over题目4Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecame108nveryunreliableafter40-50thousandmiles.选择一项：……C……were题目5I'mgoingtohavea________withMarkaboutthisissuetomorrow.选择一项：……C……word题目6二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）NotableQualityManagementFailures　　AQualityManagementSystem(QMS)shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.　　WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmet,customersmightbeupset;managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-sprea……D……Unluckily,someQualityManagementSystemfailuresdomakeheadlines.　　Herearethreecasesoffamousqualitymanagementfailures:　　3MileIsland　　TheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979.Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.　　FordPinto　　TheFordPintoisthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.autoindustrydecidedtospendthe1970s108nrestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.　　iPhone4　　ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall–notagreatfeatureforahandhelddevicemainlyusedtomakecalls.MeanwhileApplecontinuedtodenyorminimizetheproblem.Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoa“voluntary”recalltocorrecttheproblem.　　Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.providewelldesignedproducts.T2.placecompany'sinterestatthefirstplace.F3.understandcustomerneeds.T4.satisfyallemployees'requirements.F5.producequalifiedproducts.T第三套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Howiseverythinggoing?—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.108n选择一项：……B……Asyoucansee题目2—________________aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefun……D……选择一项：……C……What'sbeingdone题目3I'mgoingtohavea________withMarkaboutthisissuetomorrow.选择一项：……C……word题目4AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.选择一项：……B……take题目5Unluckily,someQualityManagementSystemfailures_____________headlines.选择一项：……A……domake题目6二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。TotalQualityManagement(TQM)108n　　TotalQualityManagement(TQM)isacomprehensiveandstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservicesthroughongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganizationormaybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,includingschools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagementfromthecustomer'spointofview.单元自测8第一套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Wehavesentoutleafletstoallresidents,explainingwhattodoinanemergency.选择一项：……B……Whathaveyoutalkedtothepublic？题目2—Perhapsweshouldclimboutofthewindowandjumpdown?It'sonlytwofloors.—_________________We'dbetterwaitfortherescue.选择一项：……B……No,wecan'tdothat.题目3Governmentagenciesareresponsiblefordeclaringtheevacuationofagivenareaandwill,inmanyinstances,alreadyhaveevacuationplans______.选择一项：……C……inplace题目4108nWhenyoucompletePart1,youwillbeabletolearn__________.选择一项：……B……whattodoforspecifichazards题目5Manydisastersallownotimeforpeopletogathereventhemostbasicnecessities,whichis______planningaheadisessential.选择一项：……A……why题目6二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）HowtoPrepareanEmergencyResponsePlanforYourWorkplace　　Emergenciesanddisasterscanoccuranytimewithoutwarning.Themoreyouarepreparedforthem,thebetteryouwillbeabletoact,reducingpanicandconfusionwhenanemergencyoccurs.　　Emergencyresponseplans(ERPs)areintendedtoprovideclearandeffectivestepsformanaginganemergency.AnERPshoulddealwithavarietyofissuesincludingevacuationofbuildings,communicationwithlocalemergencyservicesandthegeneralpublic,individualrolesandresponsibilitiesduringanemergency,andsuppliesandmaterialsthatmaybeneede……D……　　FollowthesebasicguidelinestodevelopaneffectiveERPforyourworkplace:　　•Determinewhenanevacuationwouldbenecessary.　　•Chooseprimaryandsecondaryevacuationroutesandemergencyexits.Makesuretheyareclearlymarkedandwelllit.Postsigns.　　•Installemergencylightingincaseapowercutoccursduringanevacuation.　　•Ensurethatevacuationroutesandemergencyexitsarewideenoughforpeopletobeevacuated,clearatalltimes,andunlikelytoexposeevacuatingpeopletoadditionalhazards.108n　　•Coordinateyourplanwiththelocalemergencymanagementoffice.　　•Choose“evacuationwardens”whowillhelpothersduringanevacuationandaccountforemployees.　　•Establishspecificevacuationprocedures.ThisincludesasampleERPtogiveyouabetterideaofwhatyourproceduresshouldinclude.　　•Establishasystemforaccountingforevacuatedemployees.　　•Holdemergencydrillsatleastonceayeartoensurethatemployeesknowwhattodoinanemergencyandtotesttheeffectivenessofemergencyexitroutesandprocedures.Keeprecordsofsuchdrills.　　•Considerthetransportationneedsofemployees.　　•Postevacuationprocedureswhereemployeescanreadthem.　　•Establishproceduresforhelpingpeoplewithdisabilitiesandpeoplewhodonotspeakyourlocallanguage.　　•Considerhowyoucouldquicklygetimportantpersonalinformationaboutemployeesinanemergency(forexample,contactnumbersfortheirhome,next-of-kin,orspecialmedicalconditions.操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.Theemergencyresponseplanisneededforreducingpanicandconfusionwhenanemergencyoccurs.T2.SupplyofbasicnecessitiesisnotincludedinanERP.F3.Accordingtothepassage,theblockedemergencyexitscanhelpavoidfurtherhazards.F4.Theevacuationplanofyourworkplaceshouldbeinlinewiththatoflocalemergencymanagementoffice.T5.Toensurethatemployeesknowwhattodoinanemergencyandtotesttheeffectivenessofemergencyexitroutes,theemergencydrillsshouldbeheldoncehalfayear.F第二套108n一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Fire,fireserviceplease!There'sahugefirehere.选择一项：……A……911,howmayIdirectyourcall?题目2—Perhapsweshouldclimboutofthewindowandjumpdown?It'sonlytwofloors.—_________________We'dbetterwaitfortherescue.选择一项：……B……No,wecan'tdothat.题目3______thesepotentialproblems,two-wayradiosarepreferableastheyareextremelyreliableforshortdistancesandcanbroadcasttoseveralpeopleatonce.选择一项：……B……Given题目4Manydisastersallownotimeforpeopletogathereventhemostbasicnecessities,whichis______planningaheadisessential.选择一项：……A……why题目5Someoftherisksmayberelevanttoyourcommunity.Findoutwhichonesby______www.GetPrepare……D……uk.选择一项：108n……A……visiting题目6二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Buildingoccupantsshouldnotre-enterthebuildinguntilclearedbyemergencypersonnel.　……C……楼房的居民在危险情况没有被应急人员清除完前不应该再次进入楼道。2.Inaddition,itisrecommendedthatallstaffandfacultymembersmaintainapersonalemergencykitintheirworkare……A……　……A……此外，建议所有员工在工作区放置一套个人急救包。3.Anemergencysituationmayresultinrecoveryproblemsrangingfromrelativelyminortosevere.　……A……紧急情况可能会导致从相对轻微到严重的各种恢复问题。4.Doorwaysoffernogreaterprotectionthananyotherare……A……　……B……出入口的保护作用不比其他区域强大。5.Wewillhavetoplaceourselveswherewecanmakethegreatestcontribution.　……C……我们应该把自己放到能做出最大贡献的位置。第三套一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。题目1—Fire,fireserviceplease!There'sahugefirehere.选择一项：……A……911,howmayIdirectyourcall?题目2—Withpleasure.Emergencyplanningcoversseveraldifferentaspects.108n选择一项：……C……Couldyouexplainhowyourworkonemergencyplanningisgoingon?题目3Chemicalspillguidelinesshouldbeestablishedbythelabsupervisorandshouldtakeinto______thefollowing.选择一项：……A……consideration题目4Someoftherisksmayberelevanttoyourcommunity.Findoutwhichonesby______www.GetPrepare……D……uk.选择一项：……A……visiting题目5Acampusemergency______occuratanytimeofthedayornight,weekend,orholiday,withlittleornowarning.选择一项：……C……may题目6二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。　　Overthedecade2001–2010,anaverageofmorethan700naturalandtechnologicalemergenciesoccurredgloballyeveryyear,affectingapproximately270millionpeopleandcausingover130000deathsannually.Twenty-fivepercentoftheseemergencies,and44percentofthesedeaths,occurredinlessdevelopedcountrieswithlimitedcapacitiestoprepareforandrespondeffectivelytoemergencies.Thesestatisticsdonotincludethehighlevelsofmortalityandmorbidityassociatedwithconflict-relatedemergencies.AccordingtotheWorldBank,over1.5billionpeopleliveincountriesaffectedbyviolentconflict.These108npopulationssufferfromtheconsequencesofsocietaldisruptionandincreasesinmortalityandmorbidityduetoinfectiousdiseases,acutemalnutrition,traumaandcomplicationsfromchronicdiseases.　　Overthesametimeperiod,riskstopublichealthhaveincreasedduetoglobalization,andinternationaltravelandtrade.Suchrisksmightbetransmittedbypeople(e.g.SARS,influenza,polio,Ebola),goods,food,animals(e.g.zoonoticdisease),vectors(e.g.dengue,plague,yellowfever),ortheenvironment(e.g.radio-nuclearreleases,chemicalspillsorothercontamination).　　Inalltypesofemergencies,thepoorestandmostvulnerablepeoplesufferdisproportionately.Theseaegativeimpactsarecomplicatedbytheenormityoftheresultingeconomiccosts,averagingoverUS$100billionperyear.Theappropriateandtimelymanagementoftheserisksrequireseffectivenationalandinternationalcapacities,intersectoralcollaboration,thepromotionofequity,theprotectionofhumanrights,andtheadvancementofgenderequality.2019年最新国家开放大学电大《管理英语4》网络核心课形考网考作业附全答案100%通过考试说明：2019年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1第一套一、选择填空题（每题10分，共5题）题目1—Thisprojectistoobigformetofinishontime.选择一项：C.I'llgiveyouahand题目2108n—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We'vebeenworkinghard,butstillgettingbehind.选择一项：A.You'reright题目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：A.morelikely题目4TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.选择一项：C.onhowto题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?　　Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn'tseethedisruptiveiPhonecoming.　　Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattle108nbecauseofdivergentsharedfearsamongthecompany'smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple'sgame.　　Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.　　Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagershadaterrifyingreputation.SomemembersofNokia'sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn'twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.　　Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers'goals.　　Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.　　Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.　　Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It'ssaleswork.”　　Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F108n2.Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.F3.Nokia'stopmanagersweretoomoodytohearanythinggoodbutharsh.T4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F5.Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.T第二套一、选择填空题（每题10分，共5题）—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?选择一项：C.I'dloveto,butI'mbusythisweek题目2—Wecouldletsomeofthestaffworkfromhome.________________?—That'sagoodidea.选择一项：B.Whatdoyouthinkofit题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：A.Dueto题目4Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.选择一项：A.that108n题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、听力理解：听录音，选择最佳答案（共50分）。操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?B.Standardtemporary-workercontract.5.WhichonedoesNOTbelongtoMelinda'sresponsibilities?A.Formulatetheindustrystandardofpayment.单元自测2第一套一、选择填空题（每题10分，共5题）题目1—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.108n选择一项：C.Areyouableto题目2—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：B.Icanseethat题目3WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we'regoingtoadance.”选择一项：B.had题目4EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：B.moveon题目5Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目6二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicators　　It'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationand108nleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:　　1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.　　2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.　　3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.　　4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.　　5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon'talwaysgohandinhand.F2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.F3.Usingtechnicaljargonmakesaleaderconvincing.F108n4.Communicatingsincerelyisalwaysthebest.T5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、选择填空题（每题10分，共5题）题目1—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.选择一项：A.Notsogood题目2—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.选择一项：A.Sorry题目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目4Ithinktheprimary______factoristhere'sbeensomuchabsencelately.选择一项：A.contributing题目5108nHe'sleftnow,butproductivityhasn't______thatmuch.选择一项：C.pickedup题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicate　　Itistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.　　Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?　　Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.单元自测3第一套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项：C.Don'tthinkanymoreaboutit.题目2—WillyouhelpmearrangeameetingwithMr.Brown,please?选择一项：C.SorryIcan't.Ihavetofinishmyprojectrightnow.108n题目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.选择一项：A.canget题目4IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.选择一项：A.to题目5Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.选择一项：C.inwhich题目6阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuilding　　Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.　　I'mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.　　•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraining108ninsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.　　•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven'tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.　　•Buildfunandsharedoccasionsintotheorganization'sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.　　•Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.　　•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.　　Ifyoudothetypesofteamworkbuildinglistedabove,you'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F4.Icebreakingmotivatesteammemberscompetewitheachother.F5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、选择填空题（每题10分，共5题）108n题目1—IamsorryforwhatIhavesaidtoyou.选择一项：C.Don'tthinkanymoreaboutit.题目2—CouldIborrowyouriPadforafewhours?选择一项：B.Sure,hereyouare.Enjoyyourtime.题目3Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.选择一项：B.whendealingwithaworker题目4Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.选择一项：B.viewed题目5Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.选择一项：B.working题目6二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGame108n　　Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn'tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.　　Inthecenteroftheroomwasabigboxofballoonsthathadn'tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon.　　Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.　　Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”　　Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.ThisteambuildingeventwasaimedatB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother2.ThiseventwasheldinA.aself-servicerestaurant108n3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.4.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.单元自测4第一套一、选择填空题（每题10分，共5题）题目1—CanIgetyouacoupleoftea?选择一项：A.That'sveryniceofyou题目2—DoyoumindifIusevoucherstospendinarestaurant?选择一项：B.Notatall.Goahead.题目3Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选择一项：C.excels题目4108n______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.F2.BradfromhumanresourcessupportsScott'sidea.T3.CarlottaisthemanagerofHRD.F4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.F5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.T第二套一、选择填空题（每题10分，共5题）题目1—Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.选择一项：108nC.Thanksforyourcompliments.题目2—CanIgetyouacoupleoftea?选择一项：A.That'sveryniceofyou题目3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目4Companiesare______interestedinyoursoftskills______theyareinyourhardskills.选择一项：B.as…as…题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappy　　WorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutitsentirecompany.108n　　WorkingforGooglecomeswithperksthatmostotherorganizationscan'tprovide--bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany'ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.　　Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.　　“It'slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat'swhat'sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.　　Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.　　Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.　　“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.　　GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?B.Largeglobalenterprises2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.3.WhofoundedGoogle?108nA.LarryPageandSergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT?B.Onlyworkfortheprojectyouchoose.5.WhatisGoogle'ssecrettosuccess?C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.单元自测5第一套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon'tthinkso.It'snotyourfault.题目2—Whydidn'tyoucometomybirthdaypartyyesterday?选择一项：B.Sorry,butmywifehadacaraccident.题目3Myleathershoescostme________thelastpairsIbought.选择一项：C.threetimesasmuchas题目4Theworkmenwantto________thenumberofworkinghoursandtoincreasepay.选择一项：B.decrease108n题目5Lindawalkedatthehead,________byhercolleagues.选择一项：A.followed题目6二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisal　　Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise'sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.　　Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:　　●identifyingthecriticalpositions　　●determiningthemostimportantcompetenciesforthosepositions　　●providingtheeducation,trainingandfeedbackrequiredbyemployees　　●holdingeachpersonaccountablefortheirresults　　Thekeytotheperformancemanagementprocessis‘performanceappraisal'.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee'sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.　　Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovide108naveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.T4.Everyenterprisecanexpecthighperformancefromeachemployee.F5.“Performancemanagement”isalsocalled“performanceappraisal”.F第二套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon'tthinkso.It'snotyourfault.题目2—Over-the-top?Youmean…选择一项：A.Well,sometimesyourco-workersfeelthatyouaretooloud.题目3Theyhavecometotheconclusion________thiswinterwillbeevencolderthanbefore.选择一项：A.that108n题目4Pleaseaskthesolicitorwhathis________wouldbetotakethecasetocourt.选择一项：B.fee题目5Achild'scharacterisgreatlyinfluencedbyhishome________.选择一项：B.environment题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReview　　Gettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit'snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:　　Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.　　WhattoDoWhenReceivingaBadPerformanceReview　　It'sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem.Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.　　WhattoDoAfterReceivingaBadPerformanceReview　　Don'tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnot108nagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.　　WaystoImproveaBadPerformanceReview　　Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.4.HowdoyouimproveabadperformancereviewA.Understandtheestablishedperformancestandards.5.Whyshouldweunderstandthecauseofabadperformancereview?B.Becauseitencouragesandmotivatestheworkertodobetter.单元自测6第一套一、选择填空题（每题10分，共5题）题目1—Whichofthesehatsdoyouwant?—_______.Eitherwilldo.108n选择一项：A.Idon'tmind题目2—Ifyoudon'tbelieveinyourself,nooneelsewill.—_____.Confidenceisreallyimportant.选择一项：C.Icouldn'tagreemore题目3Redundancyhappenswhenemployeesneedto_____theirworkforce.Andasaresult,someonegetsdismissedfromwork.选择一项：C.reduce题目4Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed108n(瘫痪)fromthechestdown,unabletobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.　　Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingwonderfulcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofmailhadbeenreceivedandsorted.Asafamily,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyandsuccessfully.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.第二套一、选择填空题（每题10分，共5题）题目1—CanIhavethreedaysoffnextweek,Mr.Smith?—_____.Icanmanagewithoutyou.选择一项：B.Ofcourse题目2—I'mgoingtoBeijingforafewdays.—_______.IwishIcouldgowithyou.选择一项：C.Ireallyenvyyou题目3Heorderedthatnothing________untilthepolicearrived.选择一项：108nB.shouldbetouched题目4All_____glitters(闪闪发光)isnotgold.选择一项：A.that题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、阅读理解：根据文章内容，判断正误（共50分）。JackWelchLeadingOrganizationalChangeatGE　　WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.　　Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.　　TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthe108nsuperiortomakedecisions.　　AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany'sperformance.　　JackWelchwaspersonallyinvolvedindevelopingmanagersatGE'strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.操作提示：正确选T，错误选F。1.JackWelchretiredattheageof65.T2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.F3.IfthebusinesscouldnotmeetWelch'schangerequirements,itsmanagerhad3choices.T4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.T5.TheWorkOutlastedaweek.F单元自测7第一套一、选择填空题（每题10分，共5题）题目1—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,______________.选择一项：A.ofcourse题目2108n—Haveyoualreadypaid?What'smyshareofthebill？—_________.Itwasn'tverymuch.选择一项：C.Don'tworryaboutit题目3Allthe_____guestsareseatedinthefrontrow.选择一项：C.distinguished题目4______onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.选择一项：A.Standing题目5______theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.选择一项：A.Given题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.T2.Melinda'scompanyalsohasacreativeculture.F3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.T108n4.Inacreativecultureteamworkisnotencouraged.F5.Acreativecultureisbetterthanacollaborativeculture.F第二套一、选择填空题（每题10分，共5题）题目1—Haveyoualreadypaid?What'smyshareofthebill？—_________.Itwasn'tverymuch.选择一项：C.Don'tworryaboutit题目2—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！_________选择一项：A.Whatapity!题目3Thereason_____hewasabsentfromclassyesterdaywasthathewasillandhospitalized.选择一项：B.why题目4Compared______English,Chineseisgenerallybelievedtobemoredifficulttolearn.选择一项：A.with题目5Whatcanweexpect____him?108n选择一项：B.from题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　Whatismuseum?Amuseumisagoodplacetokeepoldandbeautifulthings.Amuseummaybeaplacetolearnaboutscience.AmuseumcanbeaplaceaboutartofIndiansoranimals.Whatisinsideamuseum?Somemuseumshaveoldcarsandairplanes.Manymuseumshavepicturesandstatues（雕像）.Othershaverocksandoldbones.Onemuseumevenhasacoalmineinside!Manycitieshavemuseums.Someverysmalltownshavemuseums,too.Indianapolishasachildren'smuseum.Childrendonothavetopaytogetin.Childrengotothemuseumoften.Theyliketolookatthedinosaurbones.Theyseeawhitebeartenfeettall.Theygoinsideanoldlogcabin（小木屋）.OnSaturday,Indianapolischildrencanheartalksaboutanimalsandtrees.Theyseemovies.单元自测8第一套一、选择填空题（每题10分，共5题）题目1—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon't.—____________________Confidenceisreallyimportant.选择一项：C.Icouldn'tagreemore.题目2—I'dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：108nB.I'llmakesureyougetone.题目3please______yourhandifyouhaveanyquestionatall.选择一项：A.raise题目4We________withachievement.选择一项：B.areobsessed题目5Whenpeoplearesurroundedby______communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.选择一项：B.constant题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowDoYouCreateaCultureofInnovation?　　Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealwayscourageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.　　Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.　　Definejobsaroundinnovation.Makeitajobprerequisite.Consider3M’smoveto108nbecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.　　Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.　　Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatisnecessaryincreatinginnovationculture?B.courage2.Howdoes3Mcreateitsinnovationculture?B.definejobsaroundinnovation.3.Thewordprerequisitein“Makeitajobprerequisite”meansA.requiredasapriorcondition4.HowdoesGillettecreateitsinnovationculture?C.Recognizeinnovationineverypartofthecompany.5.TheformationfromideatoinnovationneedsC.supportandcooperation第二套一、选择填空题（每题10分，共5题）题目1—It'saboutasuccessfulbusinessman'smanagementexperience,isn'tit?108n选择一项：B.That'sright!题目2—I'dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I'llmakesureyougetone.题目3______wecan'tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.选择一项：C.Although题目4Thekey______successfulimplementationisclearlycommunicatingthestrategytothewholecompany.选择一项：A.to题目5Weneed________communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically.选择一项：A.outstanding题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。108n　　ThiseveningImetafriendatalocalbar.Shebroughtherlaptopalongsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoffcompletely.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.　　Igrabbedthelaptopoffthebartoinspectitandtheprobleminstantlyaroseitself.Thebottomofthelaptopwascompletelywetandempty,spiltwaterglassrestedagainstthesideofherpursejustbehindwherethelaptopwassitting.Whilewewerechattingandshiftingthelaptop's17inchscreenbackandforth,wesomehowspiltaglassofwaterthatthewaiterhadinadvertently(无意地)placedbehindthescreen,whichwasoutofourview.　　Whenlifethrowsidsometroubleslikethis,ittypicallydoesn'tmakeanysensetous,andournaturalemotionalreactionmightgetextremelyupsetatthetopofourlungs.Buthowdoesthishelpourdilemma?Obviously,itdoesn't.　　Thesmartestandhardestthingwecandointhesekindsofsituationsistobemoretemperedinourreaction.You'dbemuchwiserandmoredisciplinedthanscreamextremely.Youshouldrememberthatemotionalrageonlymakesmattersworse.Andpleaserememberthatonceithappens,thatwillgiveusanopportunitytogrowstronger.　　Everydifficultmomentinourlivesisaccompaniedbyanopportunityforpersonalgrowthandcreativity.Butinordertoattainthisgrowthandcreativity.　　Wemustfirstlearntocontrolouremotions.Wemustrecognizethatdifficultiespasslikeeverythinginourlife.108