客房考证复习资料 4页

客房技能资格考试资料二、客房英语知识：(1)客房服务掌握项目的英文名称房内小酒吧minibar失物认领lostandfound洗衣服务laundryservice开夜床服务turn-downservice叫醒服务wake-upcall,morningcall客房送餐服务roomservice客房清扫roomcleaning檫鞋服务shoepolishing做床makingthebed(2)掌握客房服务礼节礼貌服务英语与客人见面是应说—nicetoseeyou与客人话别时应说—Ihopeyouenjoyyourstay客人来到服务台时应说—WhatcanIdoforyou.sir?送别客人时应说—Haveanicetrip.见到你非常高兴—I,mgladtoseeyou.我们好久没见了,你好吗?—Wehaven`tseenyouforalongtime,Howareyougettingalong?希望你在我们饭店生活愉快—Wehopeyouhaveapeasantstayinourhotel旅途愉快吗?—Doyouhaveanicetirp?请用荼,请你先走.请你稍候!—Havesometea,please.Afteryou,please.Onemoment,please.祝你工作顺利—Wishyousuccessinyourwork!(3)掌握客房设备英文名称双人床doublebed单人床singlebed枕套pillowcases床单abedsheet\n电视机aTVset梳妆台adressingtable,dresser电冰箱refrigerator闭路电视closed—circuitTV吊灯suspendedlamp淋浴喷头showerhead洗脸盆washingbasin空调器air--conditioner活动茶几teatrolley电话telephone毛巾架towelrail浴缸bathtub抽水马桶watercloset床头灯bedsidelamp床头架bedboard梳妆镜toiletmirror插座socket(1)掌握客房用品英语名称一次性拖鞋disposableslippers购物袋plasticutilitybags卫生纸toiletpaper浴衣bathrobe面巾facialtowel地巾bathtowel毛巾towel洗衣袋laundrybag浴帽showercap牙膏toothpaste牙刷toothbrush檫鞋布shoe—shineelgh(2)掌握关心病人问候语你不舒服吗?What`swrongwithyou?你今天好些了吗?PleasetakeagoodrestandIhopeyouwillgetwell?关心病人takecareofthepatient(3)掌握洗衣务用语你有衣服要洗吗?Doyouhaveanythingtobecleaned?\n你的衣服洗好了.Yourlaundryareready.这些衣服何时可以送回来?WhencanIgetthelaundryback.这件衣服不是我的,我缺一件衬衫Thiscoatisnotmine.Thereisoneshirtmissing衣服可以提前送回,但你需支付额外的加急费.Youcangetyourlaundrybackearlier,butthereisanextrachargeforaquickservice.(1)掌握迎送宾客服务用语第一将次与客人见面时就礼貌地说:Howdoyoudo?Welcometoourhotel.客人初次来到时应说:Ihopeyouwillenjoyyourstay客人离开楼层时应说:欢送客人上飞机时应说:Ihopetoseeyouagain欢迎你下次再来:Welcometocomeheregagig.Good—bye!我随时都愿意为你服务Iamalwaysatyourservice.(2)掌握前厅服务项目英文名称总服务台frontdesk商务中心businesscentre迁入服务checkin迁出服务checkout问讯information接待reception预订reservation行李服务bellservice外币兑换moneyxechange收银cashier确认confirmation(3)掌握前厅服务常用英语每晚房金多少?Whatisthepricepernight?住宿费多少?Howmuchdoyouchargefortheroompernigtt?我要一个带浴室的单人房间I`dlikeasingleroomwithbath\n请你留个言好吗?Couldyoutakeamessageforhim,please?请问你以什么方式付款?Howwouldyouliketopay(makepayment)请你替我叫一辆出租汽车好吗?Couldyouhelpmegetataxi(1)掌握常用外国酒的名称①果汁酿酒(WINES)雪利酒SHERRY味美思酒VERMOUTH白葡萄酒WHITETABLEWINES红葡萄酒REDTABLEWINES甜食酒DESSERTWINES葡萄气酒SPARKOINGWINES②麦芽酿酒(FERMENTEDMALTLOQUORS)啤酒BEER麦酒ALE黑啤酒PORTER布克啤酒BUCKBEER③蒸馏烈酒(SPIRITS)威士忌酒WHISKEY朗姆酒RUM白兰地酒BRANDY金酒GIN利久酒LIQUEURS伏特加VODKA(名酒译名干姜啤酒GINGERALE百事吉BISQUIT轩尼诗HENNESSY人头马REMYMARTIN马爹利MARTELL英国淡麦啤酒PALEALE意大利德莱赫DREHER德国卢云堡LOWENBRAU慕尼黑啤酒MUNICHBEER法国干邑COGNAC香槟酒CHAMPAGNE