专题62 书面表达投诉信-高考全攻略之备战2018年高考英语考点一遍过 10页

考点62 书面表达投诉信 高考频度：★★★★★‎ ‎ 1. 写作方法 ‎①首段：注意客观、礼貌 a. 自我介绍；‎ b. 引出投诉内容；‎ c. 表明目的要求。‎ ‎② 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。‎ a. 详细说明情况，中肯地提出问题；‎ b. 提出改进建议，表明希望如何解决；‎ c. 拓展题目内容，尤其要强调问题不解决所带来的后果。‎ ‎③ 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。‎ a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；‎ b. 有时可就问题的解决限定时间；‎ c. 对有关人员的努力表示感谢；‎ d. 希望尽快得到满意答复。 ‎ ‎2. 写作流程图 提出抱怨并表示遗憾 阐述问题发生的经过 指出问题引起的后果 提出批评及处理的意见或敦促对方采取措施 ‎3.常用套语 第一部分：提出抱怨并表示遗憾 套语：‎ ‎(1) 很抱歉打扰您，但我必须郑重提出投诉。‎ ‎ I am sorry to trouble you but I am afraid that I have to make a serious complaint.‎ ‎(2) 我很遗憾地告诉你投诉有关……的事由。 ‎ ‎ I am sorry to tell you that there should be reasons to complain about …‎ ‎(3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。‎ ‎ I really hate to complain, but one thing is really disturbing now.‎ 第二部分：说明投诉问题、后果，并提出合理建议。‎ ‎1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.‎ 首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。‎ ‎2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.‎ 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。‎ ‎3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.‎ 它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。‎ ‎4. I have dialed your service number for several times but it was always busy.‎ 我多次拨打你们的服务电话，但它总是占线。‎ ‎5. Now this problem keeps worrying me.‎ 现在这个问题一直在困扰我。‎ ‎6. To improve the situation, you can take the following measures.‎ 为了改善状况，你们可以采取下面的措施。‎ ‎7. Can you change a new one for me as soon as possible?‎ 你们可以尽快给我换件新的吗？‎ ‎8. I insist you change a new one for me or give me a refund（退款）.‎ 我坚持你们给我换件新的或者给我退款。‎ ‎9. How shall I send this scarf back to you?‎ 我怎么把这条围巾寄还给你？‎ 第三部分：提出批评及处理的意见或敦促对方采取措施 ‎ 套语：‎ ‎(1) 我认为是你认识到……的时候了。‎ I think it’s high time that you realized …‎ ‎(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。‎ We know that you are not generally careless, but we should like your assurance that this will not happen again.‎ ‎(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。‎ ‎ I must warn you that unless you do something about the situation, I will be forced to take legal action.‎ ‎(4) 坦率地说，我不再准备忍受这种状况。‎ Frankly, I am not prepared to put up with the situation any more.‎ ‎(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。‎ I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.‎ ‎（6）期待着你早日答复。‎ I’m looking forward to your early reply.‎ ‎4.写作模板 Dear ______, ‎ ‎①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______. ‎ ‎③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ‎ ‎⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ‎ ‎⑧Thank you for your consideration and I will be looking forward to your reply.‎ 假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站写一封投诉信，投诉信内容如下表：‎ 要点：‎ ‎1.投诉内容；‎ ‎2.要求重新邮寄或退款；‎ ‎3.询问应由谁承担邮寄费用。‎ 注意:‎ ‎1.书信内容包括以上要点；‎ ‎2.词数100左右(书信格式已给出，不计入总词数)；‎ ‎3.可适当增加细节，以使行文连贯。‎ Dear Sir or Madam,‎ I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but__________________________________________________________________________________‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ I am looking forward to your early reply.‎ Yours sincerely,‎ Li Hua ‎【思路点拨】‎ 这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。写作时的时态应视具体情况而定。‎ ‎【范文】‎ Dear Sir or Madam,‎ I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but I regret to say that there’s something wrong with it.‎ Firstly, I’m pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-92B,which is too large for me. Were I in it, I would be a clown. And it is of such bad quality — the zipper doesn’t work at all!‎ My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage.‎ I am looking forward to your early reply. ‎ Yours sincerely, ‎ Li Hua ‎ Writing 1‎ 假设你叫李华，昨天你收到了两周前在某网站订购的一款iPod touch播放器。但是你发现收到的商品存在以下问题：‎ ‎1.订购的播放器内存是64GB，而收到的播放器内存是32GB；‎ ‎2.订购的播放器是蓝色的，而收到的是黑色的；‎ ‎3.播放器的包装盒已损坏。‎ 请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。‎ 注意：信的开头和结尾已经给出，不计入总词数。‎ 参考词汇：内存 RAM Dear Sir or Madam,‎ I am Li Hua, a consumer from China. I am writing to complain about your poor service. ‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ Yours,‎ Li Hua Writing 2‎ 假设你是Andrew，于2017年10月7日在购书网站lovereading.com上购买了The Call of The Wild一书。今天收到后发现：‎ ‎1. 书籍有缺页，封面破损；‎ ‎2. 递送超时一周。‎ 请就此事给lovereading.com写一封投诉信，并提出你对该网站改进服务的建议。‎ ‎____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ Writing 3‎ 假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight number BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。‎ 信件要点包括：‎ ‎1.·陈述写信原因；‎ ‎2·投诉内容：‎ ‎(1)航班延误了7小时；‎ ‎(2)登机后的不愉快经历；‎ ‎(3)托运的行李箱被损坏。‎ ‎3·提出你的要求。‎ 参考词汇：托运行李：check-in Luggage 注意：‎ ‎1．词数100左右。‎ ‎2．可以适当增加细节，以使行文连贯。‎ Dear Sir or Madam:‎ ‎____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ Sincerely,‎ Li Hua Writing 4‎ 假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，要求更换或退货，请根据下列要点，给该公司经理写封投诉信。‎ ‎【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问题。‎ ‎【要求】希望公司尽快给予答复： 或调换产品，或负责退款。‎ Dear manager,‎ I’m writing to you for the camera I bought last month while I was travelling in your country.‎ ‎____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ ‎____________________________________________________________________________________________‎ Thank you for your consideration.‎ Sincerely yours Li Tao Writing 1‎ Dear Sir or Madam,‎ I am Li Hua, a consumer from China. I am writing to complain about your poor service.‎ Two weeks ago, I placed an order via the Internet for an iPod touch whose color is blue and its RAM is 64GB. However, when I received the package from your company yesterday, I found something had gone wrong. First, the player I got was not what I ordered. It is a black one with 32GB RAM. Besides, the packing case has been damaged before it reached me. So I demand that you should apologize to me for your mistake and give me some compensation in time.‎ Hoping you can give me a reply as soon as possible.‎ Yours,‎ Li Hua Writing 2‎ To whom it may concern,‎ My name is Andrew. I feel bad to trouble you but I have to make a complaint about the unpleasant online shopping experience on the lovereading. Com, which used to be my most reliable e-bookstore.‎ On 7th April, 2017, I bought the novel The Call of The Wild on the website. Unexpectedly, it was one week later when the book was delivered. What’s more, when I opened the parcel, I found several pages of the book missing. You can probably imagine how disappointed I was at that moment.‎ I do hope that there will be a replacement as soon as possible and I can receive it on time. Above all, good service leads to booming business. I believe you will take my case ‎ seriously and I am looking forward to your reply.‎ Yours,‎ Andrew Writing 3‎ Dear Sir or Madam:‎ My name is Li Hua. I'm writing this letter to tell you my terrible flight experience on BA793 0n April 3rd.2012.‎ The first trouble started when the flight was listed as "Delayed". For what seemed an eternity we were stuck at the airport and no one came to offer us any explanation. Seven hours later, when all the passengers finally got on board the plane, we were told that we had to keep on waiting for another hour due to the bad weather! If we had been informed earlier, we would have chosen to stay in the waiting room, What was worse, upon my arrival, I found my check-in suitcase which was newly bought out of shape, and its handle was broken!‎ I'm looking forward to an explanation about this unpleasant experience and I strongly suggest that your company do something to provide quality service to the fliers.‎ Sincerely,‎ Li Hua Writing 4‎ Dear manager,‎ I’m writing to you for the camera I bought last month while I was travelling in your country. When I came back from New York, I found the pictures I had taken in America couldn’t be shown clearly on the computer screen. I wanted to have it repaired in the fixed repairing place, but they couldn’t manage to do that. At last I had to ask some experts in this field for help, and they said it was a problem of quality. Worse still, they said that it couldn’t be repaired in any shop. Therefore, I required that your company should exchange a good one for me immediately. Or please return the money to me. Please tell me your answer to my request, so that I can decide whether to buy another one.‎ Thank you for your consideration.‎ Sincerely yours Li Tao ‎ ‎