专题14情景交际（专题）-2017年高考英语考纲解读与热点难点突破 16页

专题14情景交际（专题）‎ ‎2017年高考英语考纲解读与热点难点突破 ‎【2017年高考考纲解读】‎ 情景交际是用来评价学生交际能力的常考内容之一，从近三年的高考试题来看，这一题型的设计涉及日常生活中的各方面，如问候、介绍、告别、感谢、道歉、请求、祝愿、提供帮助等。考查最多的是：①道歉与应答；②建议与应答；③请求允许及应答。‎ ‎【重点、难点剖析】‎ 情景交际用语指在特定的语境中运用的语言。情景交际用语范围广泛，形式多样，灵活多变，这些情景交际语言的结构无不体现着英语国家的文化、风俗和习惯。‎ 情景交际用语的功能主要包括四十一个项目。‎ ‎1．问候(Greetings) ‎ ‎①Good morning/ afternoon/ evening.‎ ‎②Hello/ Hi.‎ ‎③How are you? Fine, thank you, and you?‎ ‎④Best wishes/ regards to sb.‎ ‎⑤Please give/ send my regards/ best wishes/ love to sb.‎ ‎⑥Say hello to sb.‎ ‎⑦Please remember me to sb.‎ ‎2．介绍(Introductions) ‎ ‎①This is Mr./ Mrs./ Miss/ Ms./ Comrade.../ May I introduce you to...？/ I'd like you to meet...‎ ‎②My name is.../ I'm a student/ teacher, etc.‎ ‎③I'm Chinese.‎ ‎3．告别(Farewells) ‎ ‎①I'm afraid I must be leaving now./ I think it's time for us to leave now.‎ ‎②Good bye！/ Bye bye！/ Bye！/ See you later/ tomorrow./ See you./ Good night. ‎ ‎4．感谢和应答(Thanks and responses) ‎ ‎①Thank you(very much)．/ Thanks a lot./ Many thanks./ Thanks for.../ It's very kind of you to...‎ ‎②Not at all./ It's/ That's all right./ You are welcome.‎ ‎5．祝愿、祝贺和应答(Good wishes, congratulations & responses) ‎ ‎①Good luck！/ Best wishes to you！/ I wish you good luck/ success！/ Good journey (to you)！/ Have a good trip./ Have a nice/ good/ wonderful time./ Congratulations./ I'd like to congratulate you on.../ Happy New Year！/ Merry Christmas！/ Happy birthday to you!‎ ‎②Thank you./ The same to you.‎ ‎6．道歉、遗憾和应答(Apologies, regrets, sympathies & responses) ‎ ‎①Sorry./ Pardon./ I'm sorry./ I'm sorry for/ about.../ I'm sorry to hear.../ I'm sorry to have＋v.－ed/ that... ‎ ‎②Excuse me(for...)/ I'm afraid of.../ I'm afraid I was very rude./ I didn't mean to be so rude./ What a pity./ Shame！/ It's a pity that... ‎ ‎③That's all right./ It doesn't matter./ That's nothing./ That's OK./ Never mind./ Don't worry about that.‎ ‎7．邀请和应答(Invitations and responses) ‎ ‎①Will you come to...？/ Would you like to...？/ I'd like to invite you to...‎ ‎②Yes, I'd love to(...)．/ Yes, it's very kind/ nice of you.‎ ‎③I'd love to, but... ‎ ‎8．提供(帮助等)和应答(Offers and responses) ‎ ‎①Can/ Could/ Shall I help you？/ Would you like me to...？/ Is there anything(else) I can do for you？/ Do you want me to...？/ What can I do for you？/ Let me do/ carry/ help...(for you)．/ Would you like some...?‎ ‎②Thanks./ That would be nice/ fine./ That's very kind/ nice of you./ Thank you for your help./ Yes, please./ Here, take this/ my...‎ ‎③No, thanks./ Thank you./ I can manage it myself./ Thank you all the same./ That's very kind of you, but... ‎ ‎9．约会(Making appointments) ‎ ‎①Are you/ Will you be free this afternoon/ tomorrow？/ How about tomorrow morning/ afternoon/ evening？/ Shall we meet at 4：30 at...?‎ ‎②Yes, that's all right./ Yes, I'll be free then.‎ ‎③No, I won't be free then. But I'll be free...‎ ‎④All right. See you then.‎ ‎10．意愿和希望(Intentions and wishes) ‎ ‎①I'm going to.../ I intend/ mean/ plan to.../ I will.../ I'd like to.../ I feel like v．－ing.../ I (do not) want/ hope to.../ I'm ready to.../ I'd prefer to do.../ I would rather not tell you. ‎ ‎②I want/ hope/ wish to.../ I wish that.../ I would like to... ‎ ‎③How about...‎ ‎11．请求、允许和应答(Asking for permission and responses) ‎ ‎①May I．..？/ Can/ Could I．..？/ I wonder if I can/ could.../ Do/ Would you mind if I do/ did...?‎ ‎②Yes/ Sure/ Certainly./ Yes, (do) please.或Sure, go ahead./ Of course./ Go ahead, please./ That's OK/ all right./ Not at all./ Of course not./ Certainly not.‎ ‎③I'm sorry you can't./ I'm sorry, but.../ You'd better not.‎ ‎12．同意和不同意(Agreement and disagreement) ‎ ‎①Certainly./ Sure./ Of course./ Yes, please./ No problem./ That's true./ Yes, I think so./ OK./ All right./ That's a good idea.../ It's a good idea.../ We agree(with you)．/ I agree to.../ that－clause ‎②No. I don't think so./ I'm afraid not./ I'm afraid I (really) can't agree with you.‎ ‎13．喜好和厌恶(Likes and dislikes) ‎ ‎①I like/love...(very much)．/ I like/ love to...‎ ‎②I don't like(to)．../ I hate(to)．.. ‎ ‎14．决定和坚持(Determination, decision and insistence) ‎ ‎①I will.../ I have decided to/ that.../ I have decided wh－疑问词引导的从句/wh－疑问代词或副词to...‎ ‎②I insist on/that...‎ ‎15．判断和意见(Judgement and opinion) ‎ ‎①It certainly is./ It's correct to do.../ Well done！/ Good work!‎ ‎②In my opinion.../ It seems.../ So/ As far as I know... ‎ ‎16．职责(Obligations) ‎ You must/ have to/ should/ ought to.../ It is necessary to/ that...‎ ‎17．能力(Ability) ‎ I can.../ He is able to... ‎ ‎18．偏爱(Preference) ‎ I prefer...to.../ He'd prefer them not to.../ He'd rather begin at once. ‎ ‎19．责备和抱怨(Blame and complaint) ‎ ‎①She is to blame./ He blamed her for.../ She shouldn't have done it.‎ ‎②I'm sorry to have said that, but.../ Why can't you do something about it?‎ ‎20．肯定和不肯定(Certainty and uncertainty) ‎ ‎①I'm sure (of that)．/ I'm sure (that)．..‎ ‎②I'm not sure (of that)．/ I'm not sure whether/ if.../ I doubt if...‎ ‎③Perhaps./ Maybe. ‎ ‎21．禁止和警告(Prohibition and warnings) ‎ ‎①You can't/ mustn't.../ If you..., you will.../ You'd better not do it./ Don't smoke！/ Don't be late!‎ ‎②Look out！/ Take care！/ Be careful!‎ ‎22．可能和不可能(Possibility and impossibility) ‎ ‎①He can/ may.../ It is possible that...‎ ‎②He may not.../ He is not likely to.../ He is not likely that... ‎ ‎23．预见、猜测和相信(Prediction, conjecture and belief) ‎ ‎①He will...‎ ‎②I guess that.../ He must have done.../ It seems (that)．../ It seems as if.../ It looks as if...‎ ‎③I believe that he is right.‎ ‎24．请求(Requests) ‎ ‎①Can/ Will/ Could/ Would you...for me？/ Will/ Can/ Could/ Would you please...？/ May I have...?‎ ‎②Please give/ pass me.../ Please wait(here/a moment)．/ Please wait(for) your turn./ Please stand in line/ line up./ Please hurry./ Make sure that...please.‎ ‎③Don't rush/ hurry/ crowd./ No noise, please./ No smoking, please. ‎ ‎25．劝告和建议(Advice and suggestions) ‎ ‎①You'd better (not)．../ You should/ought to.../ You need(to)．..‎ ‎②Shall we...？/ Let's.../ What/ How about...？/ Why not...？/ Why don't you do...? ‎ ‎26．许诺(Promises) ‎ I promise.../ You shall have...tomorrow./ I will give...to you.‎ ‎27．提醒(Reminding) ‎ Don't forget to.../ Don't you remember the days when...？/ Make sure that everything is OK now. ‎ ‎28．表示焦虑(Expressing anxiety) ‎ What's wrong？/ What's the matter(with you)？/ Is there anything the matter?‎ I'm/ He's/ She's worried./ Oh, what shall I/ we do？/ We were all anxious about...‎ ‎29．表示惊奇(Expressing surprise) ‎ Really？/ Oh dear！/ Is that so？/ Good heavens! ‎ ‎30．表示喜悦(Expressing pleasure) ‎ I'm glad/ pleased/ happy to.../ That's nice/ wonderful/ great./ Hopefully tomorrow will turn fine. ‎ ‎31．谈论天气(Talking about the weather) ‎ What's the weather like today？/ What's the weather going to be like at the weekend？/ How's the weather in...？/ It's fine/ cloudy/ windy/ rainy.../ It's getting cold/ warm.../ It's rather warm/ cold/ hot...today, isn't it？/ It's going to be dry and sunny for the next two days./ It's a beautiful day today.‎ ‎32．购物(Shopping) ‎ ‎①What can I do for you？/ Can/ May I help you？/ Is there anything I can do for you?‎ ‎②I want/ I'd like.../ How much is it？/ That's too expensive, I'm afraid./ That's fine. I'll take it./ Let me have...‎ ‎③How much/ many do you want？/ What colour/ size/ kind do you want?‎ ‎④Do you have any other kind/ size/ colour, etc.?‎ ‎33．问路和应答(Asking the way and responses) ‎ ‎①Excuse me. Where's the men's/ ladies' room？/ Excuse me. Can you tell me the way to...？/ How can I get to...? I don't know the way.‎ ‎②Go down this street./ Turn right/ left at the first/ second crossing./ It's about... metres from here./ Go straight ahead till you see...‎ ‎34．问时间、日期和应答(Asking the time, date and responses) ‎ ‎①What day is (it) today？/ What's the date today？/ Excuse me. What time is it by your watch？/ What's the time, please?‎ ‎②It's Monday/ Tuesday.../ It's January/ February.../ It's six o'clock/ six thirty/ half past six/ a quarter past/ to six./ It's time for/ to...‎ ‎35．就餐(Taking meals) ‎ ‎①What would you like (to have)？/ Would you like something (to eat/ drink)?‎ ‎②I'd like.../ Two eggs..., please.‎ ‎③Would you like some more...？/ Help yourself to some...‎ ‎④Thank you. I've had enough./ I'm full, thank you./ Just a little, please.‎ ‎36．打电话(Making phone calls) ‎ ‎①Hello! Is (Tom) in？/ May/ Could I speak to...？/ Is that...(speaking)?‎ ‎②Hold on, please./ Hello, who is it？/ He/ She isn't here right now./ Can I take a message for you?‎ ‎③Hello, this is...speaking./ I called to tell/ ask you... ‎ ‎37．传递信息(Passing on a message) ‎ ‎①Will you please give this note/ message to...?‎ ‎②...asked me to give you this note.‎ ‎③Thanks for the message.‎ ‎38．看病(Seeing the doctor) ‎ ‎①There's something wrong with.../ I've got a headache and a cough./ I feel terrible/ bad./ I don't feel well./ This place hurts.‎ ‎②Take this medicine three times a day./ Drink plenty of water and have a good rest./ It's nothing serious./ You'll be all right/ well soon. ‎ ‎39．求救(Calling for help) ‎ ‎①Help！/ Thief!‎ ‎②What's the matter?‎ ‎40．语言困难(Language difficulties) ‎ Pardon？/ Would you please say that again/ more slowly？/ What do you mean by...？/ I'm sorry I can't follow you./ I'm sorry I know only a little English. ‎ ‎41．常见的标志和说明(Some common signs and instructions) ‎ ‎①BUSINESS HOURS/ MENU/ OFFICE HOURS/ NO SMOKING/ OPEN/ NO PARKING/ CLOSED/ NO PHOTOS ‎ ‎②PULL/ PUSH/ ENTRANCE/ EXIT ‎ ‎③INSTRUCTIONS/ MADE IN CHINA/ THIS SIDE UPON/ DANGER OFF ‎④PLAY/ STOP/ PAUSE ‎ ‎⑤INSERT HERE ‎【题型示例】‎ 题型1、社会交往 ‎【例1】 【2016·天津】1. ---It was a wonderful trip. So, which city did you like better, Paris or Rome?‎ ‎ ---______. There were good things and bad things about them.‎ ‎ A. It’s hard to say B. I didn’t get it ‎ C. You must be kidding D. Couldn’t be better ‎【答案】A ‎【解析】句意：—这是一次很棒的旅行。那么，你更喜欢哪个城市，巴黎还是罗马？—很难说。它们都既有好的也有坏的事情。A.很难说；B.我不明白；C.你一定是在开玩笑吧；D.再好不过了。根据语境，故选A。‎ ‎【变式探究】(2015·高考天津卷，T1)—Sorry，Liz.I think I was a bit rude to you. ‎ ‎—________，but don’t do that again! ‎ A．Go ahead B．Forget it ‎ C．It depends D．With pleasure ‎ ‎ 答案：B ‎ ‎【变式探究】 ‎ ‎【2015·重庆】15. —Hello Jenny, can I see Ms. Lewis?‎ ‎ —____. I’ll tell you’re here.‎ A. With pleasure B. Never mind C. You’re welcome D. Just a minute ‎【答案】D ‎ ‎【解析】句意：你好，简妮，我能找一下路易斯女士吗？请稍等，我给你叫她。根据语境可知这是在打电话，故选D项。 ‎ ‎【2015·陕西】11. ---Let’s go to the New Year’s Eve party, shall we?‎ ‎---- I guess it will be fun.‎ A. Forget it! B. No way! C. Why not? D. What for?‎ ‎【答案】C ‎【解析】句意：--让我们去新年夜晚会，好吗？---好啊!我想那一定很有趣.Forget it！“得了，忘了吧！”；No way！“没门”；Why not！“好啊！”；What for？“为什么？”，所以选C。‎ ‎【2015·江苏】33.—Why didn’t you invite John to your birthday party?‎ ‎—Well, you know he’s _______ .‎ A. an early bird B. a wet blanket C. a lucky dog D. a tough nut ‎【答案】B ‎【解析】句意：—为什么你没有邀请约翰出席你的生日聚会？—你知道的，他是个令人扫兴的人。A项“早起的鸟儿（比喻勤劳的人）”；B项“扫兴的人或物”；C项“幸运儿”；D项“棘手的事情，难对付的人”。故选B项。‎ ‎【变式探究】‎ ‎—I'm sorry I made a mistake!‎ ‎—________. Nobody is perfect.(Take your time, You're right, Whatever you say, Take it easy)‎ ‎【答案】Take it easy　‎ ‎ 【举一反三】—Thank you for the flowers.‎ ‎—________. I thought they might cheer you up.(That's right, All right, I'm all right, It's all right)‎ ‎【答案】It's all right　‎ ‎ 【变式探究】—Sorry，I'm late.I got stuck in traffic.‎ ‎—________.You're here now.Come in and sit down.　　　　　　　　　　　　　　　　‎ A．You are welcome B．That's right C．I have no idea D．Never mind ‎【答案】D ‎【解析】句意：——很抱歉我迟到了。路上堵车了。——没关系。你现在来了，进来坐吧。never mind“没关系，不要紧”，符合语境。‎ ‎【变式探究】 —Which one of these do you want?‎ ‎—________.Either will do.‎ A．I don't mind B．I'm sure C．No problem D．Go ahead ‎【答案】A ‎【解析】答句句意：我不介意。答语的下一句提到任何一个都可以，由此可知说话人不介意。B项表示“我确信”，C项通常用来表示事情容易做或乐于相助，D项表示允许，都不符合语境。‎ ‎【变式探究】 —Try not to work yourself too hard.Take it easy.‎ ‎—Thanks.________‎ A．So what? B．No way.‎ C．What for? D．You too.‎ ‎【答案】D ‎【解析】句意：——工作不要那么拼命。慢慢来。——谢谢。你也一样。根据句意可知，对方劝答话人工作不要太拼命，要慢慢来。说话人表示感谢，并希望对方也这样。故D项正确。‎ ‎【变式探究】 —What shall we do tonight then?‎ ‎—________—whatever you want.‎ A．Help yourself B．It's a deal C．No problem D．It's up to you ‎【答案】D ‎【解析】根据破折号后面的内容可知，答话人表示一切听从对方的安排，因此选择D项“由你决定”。前三项分别表示“请自便”“就这么定了”“没问题”，均不符合语境。‎ ‎【变式探究】 —May I help you？You seem to be having some problems.‎ ‎—________，thanks.I think I can manage.‎ A．All right B．No problem C．It's all right D．There's no way ‎【答案】C ‎ 【归纳总结】‎ 几组易混交际用语 ‎(1)My pleasure./With pleasure.“My pleasure.＝It's a pleasure.”，是致谢应答语，译作“不用谢”。‎ With pleasure.是请求应答语，译作“乐意效劳，非常愿意”，用法同“No problem.”‎ ‎(2)Take your time./Take it easy.‎ Take your time.安慰对方，“不要急，慢慢来”，强调时间充裕，反义词为Hurry up./Come on.‎ Take it easy.安慰对方不要紧张不安。‎ ‎(3)Congratulations！/Good luck！Congratulations!‎ 祝贺对方已取得成功，译作“恭喜”。‎ Good luck！表示“祝你好运”，用以表示祝愿，但事情尚未发生。‎ ‎(4)So what？/What for？/Like what?‎ ‎“So what？＝What of it？”“那又怎样”，表无所谓或不关心。‎ What for？表示“为何目的，为何理由”，用于询问。Like what？表示“比方说”，用于接续话题。‎ ‎(5)How's that？/How come?‎ How's that？询问对方是否满意，译作“怎么样？”还表示“那是怎么回事？”，用以询问已发生事情的原因。‎ How come？“怎么会呢”，对方已发生的事情表示惊讶和不解。　　　‎ 题型2、情感与态度 ‎【例2】【2016·浙江】1. --Are you sure you're ready for the best?‎ ‎ --_________. I'm well prepared for it.‎ A. I'm afraid not B. No problem C. Hard to say D. Not really ‎【答案】B ‎【解析】句意：—你确定你准备好考试了吗？—没问题。我已经做好准备了。A.恐怕不；B.没问题；C.很难说；D.不是真的。根据语境，故选B。‎ ‎【变式探究】(2015·高考四川卷，T1)—Sorry,I forgot to lock the door. ‎ ‎—________．Mike can do it later. ‎ A．No way B．Take your time ‎ C．Nothing serious D．You’re welcome ‎ ‎ 答案；C ‎【举一反三】【2015·天津】1. —Sorry, Liz. I think I was a bit rude to you. ‎ ‎—______, but don’t do that again! ‎ A. Go ahead B. Forget it C. It depends D. With ‎ pleasure ‎【答案】B ‎【解析】‎ 句意:——对不起，Liz。我想刚才我对你有点粗鲁。——算了吧，不过不要再那样做了。A. Go ahead 好吧，行啊；B. Forget it算了吧，不必在意； C. It depends 那还得看情况了；D. With pleasure乐意效劳。根据句意可知选B。‎ ‎【2015·陕西】16. —Sir, could I hand in my homework a bit late?‎ ‎----- __________, since you’ve been unwell these days.‎ A. You can’t be serious B. I’m afraid not ‎ C. Good idea D. Well, all right ‎【答案】D ‎【解析】‎ 句意：--老师，我可以迟一些交我的作业吗？--好的，因为你最近一直不舒服。You can’t be serious你一定是开玩笑吧!；I’m afraid not恐怕不行；Good idea好主意；Well，all right好啊，行。所以选D。‎ ‎【2015·安徽】35.— How is your table tennis these days? Still playing? ‎ ‎—______. I just don't seem to find the time these days.‎ A. That's right B. No, not much C That's great D. Don’t worry ‎【答案】B ‎【解析】‎ 句意：--你的乒乓球练得怎样了？还在练习吗？--没怎么练。我现在似乎没有时间练习。A是的，没错；B没，没怎么打；C真棒；D别担心。故选B。‎ ‎【变式探究】‎ ‎—Would you mind answering some questions on shopping habits?‎ ‎—________.(Yes, with great pleasure/No, I am afraid I can't make it/Yes, it is worth the time/No, as long as it doesn't take long)‎ ‎【答案】No, as long as it doesn't take long　‎ ‎ 【变式探究】—Don't worry， Mum.The doctor said it was only the flu.‎ ‎—________！I'll tell Dad there's nothing serious.‎ A．What a relief B．Congratulations C．How surprising D．I'm so sorry ‎【答案】A ‎【解析】句意：——妈妈，不要担心。医生说这仅仅是流感。——真是松了口气！我要告诉爸爸没什么严重的。本题考查情景交际。A项意为“可以松口气了，那就放心了”；B项意为“祝贺”；C项意为“多么令人吃惊”；D项意为“我真遗憾”。根据情景可知答案为A项。‎ ‎【变式探究】 —This is really lively party.There's a great atmosphere，isn't there?‎ ‎—________.The hosts know how to host a party.(2013·山东，32)‎ A．Don't worry B．Yes，indeed C．No，there isn't D．It all depends ‎【答案】B ‎【解析】句意：——这真的是一次很热闹的派对。气氛很好，不是吗？——是的，确实是。(这家的)主人们知道如何举办聚会。根据答语第二句的意思可知，空格处应为对上文的肯定，所以选B。其余三项都不符合语境。‎ ‎【变式探究】 —Just a moment.I have't finished packing my suitcase.‎ ‎—________.It's high time we left for the airport.‎ A．Go ahead B．Take it easy C．Hurry up D．That's fine ‎【答案】C ‎【解析】句意：——等一会儿，我还没整理好行装。——快点。我们该去机场了。考查情景交际。hurry up：快点。A：请吧；B：别紧张；D：很好。根据答语中It's high time...可知，此处为“催促”之意，所以C项正确。‎ ‎【变式探究】—You have to believe in yourself.No one else will，if you don't.‎ ‎—________.Confidence is really important.‎ A．It's not my cup of tea B．That's not the point C．I don't think so D．I couldn't agree more ‎【答案】D ‎ 【归纳总结】‎ 近三年常考易混口语交际 ‎(1)Forget it./Don't mention it.‎ ‎(2)What if...？/So what？/What for？/Guess what？/What？/What then?‎ ‎(3)How come...？/How about...？/And how！/How so？/How is that?‎ ‎(4)It depends./It's up to you./It's hard to say.‎ ‎(5)Take it easy./Take your time.‎ ‎(6)My pleasure./With pleasure.‎ ‎(7)Come on！/Cheer up!‎ 　　　‎ 题型三 评价与看法 ‎ 例3．【2016·江苏】32.—Only those who have alot in common can get along well.‎ ‎— . Opposites sometimes do attract.‎ A. I hope not B. I think so C. I appreciate that D. I beg to differ ‎【答案】D ‎【解析】考查交际用语。I hope not我可不希望这样；I think so我认为如此；‎ I appreciate that我很感激；I beg to differ恕我不能同意。由答语后句Opposites sometimes do attract.（意见相反的人有时会相互吸引。）可知两个人的意见并不一致。故D项符合语境。‎ ‎【举一反三】【2015·天津】4. —Jack, you seem excited. ‎ ‎—______? I won the first prize in the English speech contest.‎ A. Guess what B. So what ‎ C. Pardon me D. Who cares ‎【答案】A ‎【解析】句意：——杰克，你看起来很兴奋。——猜猜看？我在英语演讲比赛中获得第一名。A. Guess what 猜猜看；B. So what那又怎么样； C. Pardon me 请问刚才你说的什么；D. Who care谁管它呢。根据句意可知选A。‎ ‎【变式探究】—What do you think of the house?‎ ‎—________ It's everything we've been looking for.(Perfect！/Good idea！/ Not bad./Soso.)‎ ‎【答案】Perfect！　‎ ‎ 【举一反三】—The Tshirt I received is not the same as is shown online.‎ ‎—________？ But I promise you we'll look into it right away.(Who says, How come, What for, Why worry)‎ ‎【答案】How come　‎ ‎【解析】考查交际用语。句意：——我收到的这件T恤衫和网页上展示的不一样。——怎么会呢？不过我向您保证我们会立刻查清楚的。Who says“谁说的”；How come“怎么会(表达说话人的惊讶之情)”；What for“为什么”；Why worry“为什么担心”。这段对话是关于网购的，发生在买家和客服之间，根据答语中的But可知客服对于买家反映的情况表示惊讶，但还是承诺会查清楚。‎ ‎【感悟提升】‎ 常用语：‎ ‎(1)How come？怎么会呢？‎ ‎(2)So what？那又怎么样？‎ ‎(3)You can say that again.你说的没错。‎ ‎(4)It's out of the question./Not likely./No way./Not a chance.不可能。‎ ‎(5)Yes, indeed.是的，确实这样。‎ ‎(6)So it is.确实如此。‎ ‎(7)Absolutely.完全可以。‎ ‎(8)I can't agree with you more.我完全同意。‎ ‎(9)It's a deal.成交，就这么定了。‎ ‎(10)By no means.绝不；一点儿也不。‎ ‎(11)Forget it.算了吧；想都别想。‎ ‎(12)No way.不可能；决不；没门儿。‎ ‎【变式探究】—How did your interview with the manager go?‎ ‎—________ He seemed interested in my experience, but he didn't ask for references.(Perfect！/I'm not sure./That's right./Couldn't be better.)‎ ‎【答案】I'm not sure.　‎ ‎【解析】考查交际用语。句意：——你觉得与经理的面试怎么样？——我不确定。他好像对我的经历感兴趣，但他并没有求证。根据接下来的话可知，既有好的一面，也有不利的一面，显然说话人是模棱两可的。‎ ‎【变式探究】—This is a really lively party. There's a great atmosphere, isn't there?‎ ‎—________. The hosts know how to host a party.(Don't worry/Yes, indeed/No, there isn't/It all depends)‎ ‎【答案】Yes, indeed　‎ ‎ ‎