2018届二轮复习书面表达分类指导---投诉信课件（16张） 16页

文体概述 投诉信是人们在遇到一些不文明现象、所购 商品质量差、售后服务不满意等情况下解决 问题的一个方法。在语言方面，要注意把握 分寸，要公平、公正。投诉信应包括三个方 面的内容： 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。 常用语块 1. 抱怨 ________________________ 2. 表达不满 ________________________ 3. 忍受 ________________________ 4. 对……满意 ________________________ 5. 糟糕的服务 ________________________poor service complain about convey/express one’s dissatisfaction put up with/bear be content/satisfied with 6. 采取措施 ________________________ 7. 解决问题 ________________________ 8. 预防……发生 ________________________ 9. 调查此次事件 ________________________ 10. 以粗鲁的方式 ________________________in a rude manner take measures deal with/solve the problem prevent…from happening investigate/look into the matter/incident 11. 向……道歉 ______________________ 12. 出乎意料 ______________________ 13. 不用说 ______________________ 14. 尽快 ______________________ 15. 把某事牢记在心 ______________________ make an apology to…/apologize to… out of one’s expectation needless to say as soon as possible bear sth. in mind 套用句式 1.我写信是投诉关于…… 2. 这几年我对你们的服务都很满意，但是我写信 是表达关于……的不满。 2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about… 1. I am writing to complain about… 3. 我对……不满意有一些主要原因。首先， ……更糟糕的是，……最后，…… 3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, … 4. 我真诚地希望你能认真调查这件事情，以及采 取恰当的措施防止类似事件再次发生。 5. 你若能尽快采取措施处理这个问题，我将感激 不尽。 4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again. 5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible. 习作修改(做短文改错，背经典范文) Dear Sir, I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. on after send it months He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours, Bu Manyi impossible hearing How ∧ the 课堂练习 假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。 Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time. Sincerely yours, Li Hua 课外作业 假定你是李华，你在上周日搭坐102号公交车， 该公交车司机的不文明行为让乘客很愤怒。于是 你向公交车公司写一封投诉信。要点如下： 1. 司机的不文明行为(大声讲话、紧急刹车、态度 粗鲁等)。 2. 希望尽快查清此事。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。 Dear Sir, I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s worse , he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.” I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again. Sincerely yours, Li Hua